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Manage and oversee enterprise help desk operations supporting US Army INSCOM. Lead and mentor staff, resolve escalated incidents, maintain ticketing/problem databases, perform system imaging and administration, implement STIGs/IAVAs, monitor NOSC, and recommend process and technology improvements to ensure consistent IT service delivery.

Manage and secure central hub network infrastructure and VPN connectivity, configure and maintain routers, switches, firewalls, and encryption devices, administer Cisco Call Manager, SolarWinds and Microsoft NPS, troubleshoot network issues, perform capacity planning, maintain documentation, ensure compliance with security standards, and provide on-call support for mission-critical operations.

Develop dashboards and BI solutions by building ETL pipelines, analytic models, and predictive analytics. Use Databricks, Spark, SQL, Python, and BI tools (Qlik/Tableau/Power BI) to turn data into actionable insights for defense customers; present findings to leadership and support junior staff.

Lead FOCI risk management and mitigation for China-related mission systems. Conduct high-level risk and control testing, direct corrective action plans, support governance reporting via ServiceNow IRM/SPM, ensure compliance with DoD/DoW policies, monitor mitigation performance, and engage stakeholders and auditors to support mission requirements.

Join as a Junior Full Stack Engineer supporting secure, high-performance search and analytics at SOCPAC. Contribute to backend services, APIs, and microservices (Flask/FastAPI), data ingestion, and DevSecOps practices (CI/CD, containerization, IaC) while working on-site with TS/SCI clearance.

Provide day-to-day IT and information assurance support for Collateral/SCI/SAP environments: maintain servers, firewalls, networks and security monitoring; perform account management, patching, hardware/software configuration, VTC administration, COMSEC/media control, prepare and review authorization packages, identify vulnerabilities and implement countermeasures, and support help desk and troubleshooting in a 24/7 shift setting.

Support USPACOM J6 MPE engineering planning, translate operational requirements into technical designs, perform systems engineering analysis and integration planning, manage requirements and test planning, assess technical risk, and produce technical documentation and briefings for stakeholders.

Design, implement, and test mission-focused C/C++ and Objective-C software for constrained environments. Perform reverse engineering (ARM/firmware), low-level debugging, CI/CD builds via GitLab, and produce documentation to satisfy operational and integration requirements. Collaborate with stakeholders and follow formal test and release processes.

Manage and maintain desktop and server systems (Windows/Linux/RHEL), provide Tier 1-3 support, deploy OS/software with PowerShell/PDQ/MECM, troubleshoot hardware/network/storage, enforce STIG security, perform backups/disaster recovery, document procedures, and coordinate maintenance and on-call support.

Operate, configure, and develop ServiceNow applications to meet SPM/CSM/ITSM/ITAM requirements; integrate systems and manage data migrations; lead testing and test automation; produce technical documentation, reports, CAB minutes, and weekly ServiceNow presentations; act as contract lead (non‑people manager) supporting Pegasus coalition networks.