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Support user lifecycle and access request processes, provision and revoke access, troubleshoot authentication and authorization issues, assist access reviews and entitlement certifications, maintain approvals and evidence, coordinate with Security/Compliance/Audit, and help improve IAM processes and documentation.

Senior leader responsible for defining and executing sales, partnerships, and market development strategy for SWIVEL. Leads cross-functional teams, conducts market and competitive analysis, drives transformational initiatives, mentors staff, and partners with product, engineering, and sales to remove roadblocks and improve processes and integrations.

Manage and maintain SWBC's websites and digital assets, support marketing automation and digital advertising (Google AdWords), coordinate with analysts and social team to optimize campaigns, monitor performance and support lead nurturing and attribution efforts.

Support internal and external communications through content creation, social media, PR, and employee engagement. Write and edit articles, announcements, email campaigns, press materials, and video scripts; manage digital channels and editorial calendars; assist campaigns, sponsorships, awards, media relations, and project coordination.

Handle inbound and outbound calls to collect past-due payments and arrange payment plans, document interactions in collection systems, process electronic payments via ECM/Portal, investigate borrower issues, and escalate complex cases while adhering to federal, state and corporate regulations.

Process and prepare check disbursements and vouchers, reconcile registers, research returned or time-sensitive checks, update insurance data in core systems, coordinate voids/reissues and mailing, and communicate status to accounting, carriers, clients, and account holders.

Lead identification, development, and go-to-market of innovative products and embedded enhancements. Conduct customer discovery, market research, and competitive analysis. Translate needs into requirements, run pilots and launches, measure product performance, support pricing/RFPs, and collaborate cross-functionally to align roadmaps and drive adoption.

Coordinate and administer employee benefit plans including carrier negotiation, pricing analysis, proposals, enrollments, on-site meetings, client consultations, contract reviews, claims assistance, and support for marketing and the Marketing Representative.

Design, develop, integrate, and support enterprise mortgage solutions focused on ICE Encompass LOS. Build SQL/T-SQL data objects, API-driven integrations, workflow automation, secure .NET/C# applications, and operational reporting. Troubleshoot production issues, optimize performance, support DevOps/CI-CD processes, partner with stakeholders, and implement automation and AI-assisted development tools to improve efficiency and data quality.

Analyze end-to-end systems and business processes, design and coordinate software integrations, triage production issues, document requirements and solutions, support implementations for new clients, and collaborate with vendors, IT, operations, and architects.