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Provide customer service support for Allegion affiliates via phone, email, and portal. Handle order status, tracking, returns, credits, warranty triage, and product inquiries; use CRM and ERP to document and escalate cases, meet SLAs, and participate in training.

Support and extend cloud platforms within Agile teams by designing IaC, building CI/CD pipelines, improving reliability/observability, automating deployments, troubleshooting cloud infrastructure issues, and collaborating across security, operations, and engineering to maximize availability.

The posting contains only company overview and values; no specific responsibilities, tasks, or role expectations for the Operations Manager are provided.

The National Account Project Manager oversees the management of 450-550 national account projects, coordinating order processing, installations, and customer communications. Responsible for tracking project statuses, ensuring timely execution, and collaborating across teams to resolve issues.

Define and document Allegion's enterprise technology architecture across applications, data, integrations, infrastructure and cloud. Guide solution decisions, ensure alignment with standards and governance, support portfolio rationalization and modernization, advise on integration and cloud-native patterns, evaluate COTS/SaaS options, identify risks and mitigation strategies, and mentor solution architects while supporting Global Portfolio Management.

Lead US & Canada talent acquisition for salaried and hourly field roles: set strategy and TA tech roadmap, drive analytics and operational excellence, manage TA team and vendors, ensure compliance (OFCCP/EEO), enhance candidate experience and employer brand, and partner with business leaders on workforce planning.

Design and develop mechanical/electronic door hardware from concept through launch and maintenance. Perform engineering analysis and testing, translate customer needs into specifications, resolve design issues, collaborate with suppliers and manufacturing, apply tools like FMEA/DOE/GD&T/DFA, communicate project status, and spend significant time in a manufacturing environment to reduce cost and improve reliability.

The Senior Business Solutions Lead will bridge business and IT by translating complex objectives into actionable platform solutions, focusing on customer experience across sales and service functions.

Manage assigned accounts to drive sales of automatic pedestrian doors: build relationships, generate accurate quotes using Salesforce, coordinate installations, resolve escalations, pre-sell to architects, and meet revenue targets while ensuring customer satisfaction and compliance with ANSI and AAADM standards.

Provide door hardware specification services to architects to drive sales: create hardware sets and specifications, review shop drawings, advise on product application and code compliance, coordinate access control and electrical requirements, support project meetings and sales strategy, and use CRM and specification-writing tools to maintain project communication and market knowledge.