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Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered guided workflows and CRM systems, validate AI-generated summaries, document interactions per privacy/regulatory requirements, escalate when needed, and contribute to process improvements. Participate in required training and ongoing skill development.

Provide end-to-end customer support across phone and digital channels, resolve complex policy, coverage, billing and service inquiries, use AI-guided tools to document and validate interactions, escalate when needed, maintain regulatory-compliant records, and contribute to process improvements and ongoing training.