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MetLife

AVP COLI Customer Service and Transformation

3 Months AgoSaved
Hybrid
Bridgewater, NJ, USA
165K-220K Annually
Expert/Leader
165K-220K Annually
Expert/Leader
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Lead and transform COLI/BOLI client service operations by modernizing service delivery with automation, AI, and digital tools. Oversee end-to-end service, improve customer experience and operational discipline, reduce manual work, partner across business and IT stakeholders, and coach a high-performing team to deliver scalable, risk-aware service.
Top Skills: Advanced Decision-Making SystemsAIDigital ToolsIntelligent AutomationKnowledge ManagementOperational Data/Analytics
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