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Provide day-to-day support and administration of client endpoint infrastructure and peripherals, troubleshoot and document issues, maintain inventory and access rights, apply Windows security best practices, follow change management and DR/BCP testing, and collaborate with IT staff, vendors, and non-technical users to ensure stable, secure client systems.

Contact delinquent members via phone and other channels to negotiate payment, document actions, maximize recovery of accounts, refer bankruptcies, assign repossessions with approval, comply with collections policy and BSA, and support team workflows and training.

Lead marketing strategy for multiple product portfolios, develop integrated go-to-market plans, translate research and performance data into strategic recommendations, drive cross-functional collaboration, manage complex initiatives and vendor partners, establish success measures, and present insights to senior leadership to inform prioritization and growth.

Collects and analyzes business data, elicits and documents functional and non-functional requirements, facilitates stakeholder sessions, manages requirements traceability, supports testing and validation, and leads process improvement initiatives. Works with PMO and project managers to scope, prioritize, and implement process changes while building SME networks and contributing to continuous improvement of BA practices.

Lead design, build, and optimize Azure-based data pipelines and Databricks ETL workloads. Integrate diverse data sources, enforce data governance and quality, implement medallion architectures, tune performance, support analytics/ML use cases, and mentor stakeholders and team members.

Support execution of the enterprise risk management program by conducting risk assessments, maintaining risk registers and KRIs, performing risk analysis, supporting RCSAs and third-party risk processes, preparing risk reports, tracking remediation, and coordinating with IT, security, and business units to embed risk awareness and prepare for regulatory exams.

Provide member and internal support for a variety of operations tasks including account administration, ACH and Fed processing, research and resolution of exceptions, document imaging and retention, auditing, GL transaction balancing, BSA-related duties, and process improvement while meeting SLAs and supporting other departments.