Top Tech Jobs & Startup Jobs

Lead and coach a remote team of 30–45 customer service associates to meet SLAs and KPIs. Manage escalations, quality assurance, workforce planning, hiring and terminations, performance reporting, and process improvements. Partner with leadership, vendors, and clients to drive operational efficiency and customer satisfaction in a fast-paced contact center.

Lead infrastructure implementation projects from planning through delivery. Manage multiple concurrent projects, schedules, budgets, risks, stakeholders, and technical resources. Enforce PMO/SDLC best practices, produce reporting, and coordinate with towers, service managers, global operations, and suppliers to deliver business-aligned solutions.

Serve as primary liaison between the Agency and Medicaid for post-takeover enhancement initiatives. Oversee design, development, implementation, certification, maintenance, and modifications. Coordinate scope, schedules, resources, DDI and certification activities, lead Enhancement Phase Project Managers, manage stakeholder communications, risks, and certification readiness while ensuring Agency and CMS compliance.

Lead a team processing child support payments for the Kentucky State Disbursement Unit, ensuring accuracy, timeliness, SLA compliance, quality control, staff coaching, process improvements, reporting, and adherence to security and compliance protocols.

The Cyber Operations Engineer III is responsible for designing, implementing, and automating security solutions while collaborating with cross-functional teams to enhance cybersecurity practices.

Design and develop scalable software solutions, lead architecture discussions, troubleshoot issues, and mentor team members while applying best engineering practices.

Lead QA activities for healthcare technology solutions: design test strategies, create and execute test plans and SQL-based data validations, perform functional/integration/regression and batch testing, manage defects, coordinate release readiness, and collaborate with stakeholders across SDLC in Agile environments.

Lead enterprise Problem Management and RCA efforts to reduce incident recurrence. Facilitate 5 Whys RCAs, document findings in ServiceNow, develop and track Remediation Action Plans, and improve service reliability via trend analysis, automation, and governance. Produce executive reporting, dashboards, and customer-ready RCA deliverables while driving accountability across infrastructure, cloud, network, and application teams.

Lead a portfolio of large-scale Medicaid implementation programs from contract through steady-state, overseeing governance, risk, finance, resource planning, executive stakeholder engagement, delivery methodologies, and cross-functional execution across Business, Technology, Product, Operations, and Client teams.

On-site mailroom role responsible for receiving, opening, sorting, scanning, and processing incoming mail and documents. Requires attention to detail, data entry, and following company processing procedures. Training is mandatory; weekend (Saturday) work required.