Business Analyst

The Business Analyst provides critical functional and analytical support across requirements gathering, system design, and testing activities. This role partners with business stakeholders and technical teams to translate needs into clear specifications, ensuring high-quality system solutions that meet business goals. The Business Analyst also contributes to documentation, reporting, and continuous improvement of system processes.

Key Responsibilities

• Gather, analyze, and document business and functional requirements, translating them into detailed system specifications

• Collaborate with stakeholders to elicit, validate, and prioritize business needs

• Perform system analysis activities in support of project objectives and timelines

• Design system functionality, including user interfaces, batch processes, and system interfaces

• Develop and maintain documentation for system processes, procedures, and deliverables

• Ensure system documentation and updates conform to DHSS, Conduent, and project standards

• Create screen prototypes, workflow diagrams, and process flow documentation

• Define business rules and develop decision table.

• Design, develop, modify, and execute test cases and scenarios; document results

• Generate reports to monitor quality, productivity, and operational efficiency

• Conduct root cause analysis and assess downstream impacts

• Facilitate and lead design discussions with stakeholders

• Support user training activities as needed

Qualifications

• Bachelor’s degree or equivalent experience
• Minimum of 2 years of experience as a Business Analyst, Systems Analyst, or similar role
• Experience developing use cases, process flows, and screen designs
• Experience in system testing including test scripts
• Understanding of SDLC methodologies
• Strong written communication skills across business and technical teams
• Proficiency with Microsoft 365 tools

Preferred Qualifications

• Experience in human services or child support enforcement
• Familiarity with Visual Studio, Azure DevOps, or TFS
• Working knowledge of SQL

Flexible Working 

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone.  

In this role, you can expect the following working conditions:

Hybrid work: Work in a way that allows you to work from home during portions of your week and also have time onsite to connect with other team members and business leaders.

Working For You 

Perks and rewards designed for you: 

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. 

Retirement Savings: We will support you as you save for your future. 

Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. 

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. 

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. 

Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. 

Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. 

Join Us 

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.  

We strive to create a culture where you can:  

• Bring your authentic self to work. 

• Grow and thrive, both personally and professionally.  

• Make a difference with our clients, in our communities, and with the millions of people we support.  

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $60,638 - $78,750.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.