Top Tech Jobs & Startup Jobs

Supports Account Executives and Sales Management throughout the sales process by analyzing client needs, developing business solutions, creating proposals, and delivering product presentations and demonstrations. The role requires public-sector pre-sales experience, strong communication and analytical skills, product expertise, RFP support, and collaboration with sales teams. Attendance at user groups and trade shows is required, along with 75% travel.

Manages relationships with assigned public-sector software clients, driving renewals, add-on and cross-sell sales, quota attainment, pipeline management, demos, contract execution, and customer satisfaction. Uses Salesforce and CPQ to document opportunities, forecasts, communications, and quotes. Partners with proposals, legal, finance, customer success, and support teams while serving as a trusted advisor and territory liaison. Requires up to 25% travel and a professional home office.

Provides second-tier technical support for accounting-related software applications through phone, web, and email. Diagnoses and resolves customer issues, handles escalations, maintains customer communication, uses and improves Knowledge Base content, identifies system defects, and collaborates with cross-functional teams. The role requires accounting or finance industry knowledge, strong communication and organizational skills, and at least four years of software support experience.

Provides second-tier technical support for enterprise software customers through phone, web, and email. Diagnoses application issues, resolves customer questions, handles increasingly complex escalations, identifies system defects, and maintains communication through resolution. Uses and improves knowledge-base content, creates internal documentation, advocates for customers, and collaborates with cross-functional teams. Works independently within established procedures while managing challenging customer interactions professionally.

Provides internal IT support for mobile devices, computers, networks, operating systems, applications, and employee accounts. Processes service desk requests, troubleshoots issues, installs Windows and approved software, prepares replacement machines, maintains software images and documentation, supports equipment moves and user conferences, and manages inventory. The role also creates and maintains employee IDs, mailboxes, storage, and equipment while assisting with IT projects and providing occasional after-hours support.

Own the vision and roadmap for public safety software used by dispatch centers, law enforcement, and emergency response teams. Conduct research, define metrics, prioritize features, and collaborate with engineering and design on Agile delivery. Partner with sales and marketing on go-to-market strategy, pricing, demos, and customer engagement. Coordinate vendors, provide training, support RFPs, and obtain required CJIS clearance. Travel up to 40% for customer visits, conferences, and meetings.

Manages long-term relationships with assigned public-sector software clients, driving renewals, add-on sales, cross-selling, customer satisfaction, and references. Maintains sales pipelines, forecasts, quotes, contracts, and customer records in Salesforce and CPQ. Conducts presentations, demos, negotiations, and territory analysis while coordinating with proposals, legal, finance, customer success, and support teams. Requires up to 25% travel and serves as a trusted advisor for CentralSquare products.

Leads CentralSquare’s customer-facing Product Support organization across public-sector product lines. Responsibilities include hiring, coaching, staffing, cost management, escalation handling, Salesforce Service Cloud ownership, workforce planning, KPI and SLA management, and customer communications. The role also leads workforce and workflow transformation involving AI-assisted deflection, agent-assist, and automated triage, while partnering with IT, Support Operations, Product, Engineering, Knowledge, and Quality teams to improve customer satisfaction, resolution times, productivity, and product feedback loops.

Leads governance, planning, execution support, reporting, and cross-functional coordination for CentralSquare’s enterprise AI initiative portfolio. Maintains initiative inventories, milestones, KPIs, dashboards, risk tracking, and escalation processes. Translates AI strategy into executable plans, coordinates dependencies across business functions, supports AI Council activities, and prepares executive reporting on progress, adoption, ROI, and outcomes.

Own the strategy, roadmap, lifecycle, and delivery of a records management software product for public safety agencies. Responsibilities include user research, prioritization, requirements, Agile delivery, AI feature integration, metrics, go-to-market planning, customer engagement, demos, vendor coordination, and cross-functional stakeholder management.