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Support Digital Product Managers to turn strategy into delivery plans and prioritized backlogs for websites, apps and secure portals. Own backlogs, write user stories and acceptance criteria, collaborate with UX and tech teams, facilitate agile ceremonies, and ensure high-quality digital customer experiences. 12-month fixed-term, hybrid role based in Melbourne or Sydney.

Manage day-to-day operations for voluntary benefits client accounts, ensure deliverables per statements of work, oversee client financials and profitability, coordinate implementations with carriers, prepare client reporting and materials, and act as primary contact for strategy, marketing, and communications.

Deliver and maintain member and public-facing digital content platforms (website, member and adviser portals) in AEM. Translate business requirements into implementation guidance, build and maintain pages/components, troubleshoot front-end issues, support QA and defect resolution, and collaborate with marketing, product, technology and vendors to extend digital capability and integrations.

Support voluntary benefits client operations by managing RFPs, conducting financial modeling and comparisons, preparing marketing materials, maintaining client data and folders, testing enrollment portals, auditing open enrollment, and assisting senior staff with renewals and implementation.

Lead end-to-end delivery of Mercer Super’s new public website and digital brand experience. Define product vision, roadmap and success measures; direct UX/UI, SEO, information architecture and AI visibility; manage scope, risks, budget, stakeholders and agency partnerships; monitor performance and transition to BAU.

Lead strategy, roadmap and optimisation of digital adviser and employer experiences. Conduct user research, prioritise features, monitor performance, increase digital adoption, and collaborate with stakeholders, design and technology teams to deliver measurable outcomes.

Lead pursuit planning and delivery for investment opportunities, coordinating sales, investment specialists and design. Develop and maintain modular collateral, ensure content quality and alignment with pursuit strategy, and drive continuous improvement in processes and knowledge sharing to improve win rates across private markets, ESG, capital markets and superannuation pursuits.

Manage statutory Queensland workers' compensation claims from determination to finalisation, ensuring compliance with WCRA 2003 and self-insurer guidelines. Maintain claims system and estimates, review colleagues' decisions, provide timely client service, and liaise with public and private stakeholders to negotiate resolutions.

Serve as primary contact for 30-35 complex global data membership clients, manage renewals, identify upsell opportunities, create account plans, coordinate survey participation and global support, resolve billing/tool issues, and drive retention and revenue growth.

Manage commercial lines client accounts by building carrier and client relationships, handling administration, billing, and claims support, coordinating renewals, analyzing coverage needs, preparing marketing materials and implementation, conducting meetings, and staying current on products and legislative changes.