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Manages moderately complex California workers’ compensation claims from investigation through resolution. Communicates with policyholders, agents, attorneys, witnesses, and experts; determines exposure; administers benefits; sets and adjusts reserves; monitors litigation and legal costs; prepares claim status reports; ensures regulatory and company-policy compliance; and uses negotiation, mediation, denial, and litigation strategies to resolve claims fairly. The role also supports process improvement, data accuracy, knowledge sharing, and ongoing training.

Own and prioritize the digital portals product roadmap and backlog; translate business needs into technical requirements; collaborate with stakeholders, Technical Product Managers, and Scrum teams; participate in agile ceremonies; validate roadmap items; maintain user personas and journey maps; research market trends to deliver user-centric product outcomes.

The Quality Engineer II leads test strategy, planning, automation, and quality outcomes for an assigned software delivery team. Responsibilities include functional, regression, integration, API, exploratory, data, and performance testing; maintaining automated suites; integrating tests into CI/CD pipelines; validating data integrity; diagnosing defects; managing test environments and data; tracking quality metrics; and coordinating distributed teams. The role also mentors junior engineers and promotes shift-left testing, Agile practices, and AI-assisted quality workflows.

The Actuarial Specialist produces analyses, manages projects, and oversees team workload to enhance actuarial processes in the organization, ensuring business growth and profitability.