Top Tech Jobs & Startup Jobs

Own Expedia's end-to-end loyalty messaging strategy across discovery, shopping, booking, and post-trip engagement. Define value-led messaging hierarchies, optimize member communications, and align loyalty experiences across hotels, flights, packages, cars, and activities. Partner with commercial, design, research, analytics, engineering, and loyalty teams to create scalable frameworks. Use experimentation, measurement, and safely integrated AI/ML solutions to improve comprehension, activation, personalization, and repeat bookings.

Leads a global workforce management organization supporting customer operations across regions, channels, and delivery sites. Oversees capacity planning, real-time management, resource optimization, workforce technology, and operational transformation. Partners with operations, outsourcing providers, finance, technology, product, and senior stakeholders to improve productivity, service levels, quality, utilization, and resilience. Develops leaders, strengthens organizational depth, drives adoption of new processes and technologies, and advises executives through complex business changes.

Leads a global workforce management organization supporting customer operations across regions, channels, and delivery sites. Oversees capacity planning, real-time management, resource optimization, workforce technology, and transformation initiatives. Uses data, automation, reporting, and continuous improvement to increase productivity, service levels, utilization, quality, and resilience. Partners with operations, outsourcing providers, finance, technology, product, and senior stakeholders while developing managers and organizational leadership depth.

Own Expedia’s end-to-end loyalty messaging strategy across discovery, shopping, booking, and post-trip engagement. Define value-led messaging hierarchies, optimize member communications, and create scalable frameworks across travel lines of business and brands. Partner with commercial, design, engineering, research, analytics, and loyalty teams. Use experimentation, measurement, and safely integrated AI/ML solutions to improve comprehension, activation, repeat bookings, personalization, and member trust.

Manage Expedia Group B2B’s partner web roadmap, quarterly planning, capacity modeling, project intake, prioritization, stakeholder communications, and cross-functional execution. Coordinate authoring, development, design, content, creative, engineering, and operations teams while managing a three-person operations team. The role includes coaching, onboarding, performance management, contractor coordination, and presenting roadmap trade-offs to senior leaders.

Lead research, design, and production deployment of large-scale search and recommendation ML systems. Architect multi-modal retrieval and multi-stage ranking pipelines, advance intent understanding and personalization, develop sequential recommenders, design offline/online evaluation (A/B, counterfactual), collaborate with engineering/product teams, and mentor scientists to deliver production-ready AI solutions.

Own the vision, strategy, and roadmap for customer data products supporting personalization, analytics, machine learning, advertising, and partner experiences. Lead high-visibility data and personalization initiatives, translate ML requirements into product specifications, develop cross-domain data flywheels, influence executives, navigate complex organizations, and mentor product managers. The role requires deep data product, architecture, modeling, SQL, and machine learning collaboration experience.

Own paid media measurement operations, including landing page tagging, tracking pixels, campaign parameters, event tracking, governance, and pre-launch quality checks. Troubleshoot platform integrations and data flows, partner with Analytics on reporting and dashboards, validate data quality, and resolve measurement issues with media teams and agencies. Provide limited campaign trafficking support during peak periods.

Supports B2B billing, accounts receivable and payable, cash settlements, reconciliations, month-end close, aging reports, partner inquiries, and financial analysis. The role also contributes to partner onboarding, user acceptance testing, reporting automation, system enhancements, and process improvement initiatives while collaborating with Accounting, Treasury, Tax, Technology, Product, and Commercial teams.

Investigate customer disputes and chargebacks by analyzing transactional data, identifying fraud patterns, assessing risk, and making resolution decisions. Prepare documentation using customer and transaction records, communicate with customers, financial institutions, vendors, airlines, and internal teams, and help reduce chargeback losses. The role also involves meeting performance standards, reporting workflow issues, and working independently and collaboratively in a hybrid environment.