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As Chief of Staff, partner with the CEO to lead strategic initiatives, ensure alignment across the organization, and manage key business processes in a dynamic environment.

Lead customer adoption projects for Diligent's GRC solutions, managing project lifecycles, requirements, design, training, change management, and team resources. Serve as trusted advisor on Entity & Subsidiary Management, support pre-sales activities, drive product expansion, mentor project staff, and partner with Customer Success and Account teams to increase adoption and deliver successful enterprise implementations.

Lead design and execution of GTM systems architecture for Sales, Partnerships, and Customer Success. Own Salesforce and adjacent tool integrations, drive end-to-end delivery of system initiatives, build AI-driven workflows, ensure data governance, and manage vendor relationships to scale automation, reliability, and analytics across the commercial stack.

Drive adoption, retention, and expansion for key accounts by advising on configuration, customization, and optimization of the GRC platform. Assess client GRC needs, recommend tailored solutions, support roadmap and governance implementations, identify at-risk clients, increase usage, and partner with Product, Support, and Sales to improve the platform. Monitor industry and regulatory trends and share subject-matter insights.

This role involves building end-to-end prototypes, working with customers to identify needs, and representing the company in executive meetings. You'll collaborate cross-functionally to shape product direction based on customer insights and provide technical guidance on integrations and cloud deployments.

Support CEO Office strategic and operational initiatives with focus on governance, ESG reporting, and AI transformation. Track cross-functional workstreams, document and improve governance processes, identify automation and AI opportunities, prepare leadership materials, and maintain momentum on OKRs and priorities while coordinating stakeholders and surfacing risks and dependencies.

The Director of Engineering Operations will enhance operational effectiveness, drive data-driven decision making, and oversee engineering initiatives to ensure predictable delivery at scale.