Top Tech Jobs & Startup Jobs

Own and improve the end-to-end card disputes lifecycle: author SOPs, manage investigations, chargebacks, representments, and arbitration. Build, test, and tune agentic/AI investigation tooling, analyze dispute trends, define KPIs, manage BPO relationships, and mentor junior analysts.

Owns daily operations for Lithic’s Program Management business line, including processes, tooling, reporting, cross-functional coordination, and operational improvements. Leads projects involving Risk, Compliance, Bank Operations, Legal, Sales, Product, and external partners. Builds repeatable workflows, metrics, documentation, and automation while supporting new bank partnerships, product constructs, and managed-service offerings.

Own and improve Lithic's AML transaction monitoring program: maintain SOPs, tune alert logic and agentic/AI tooling, investigate complex suspicious activity and file SARs/UARs, supervise and quality-check reviews, produce KPIs and governance materials, and train/mentor analysts.

Lead the API Support team, resolve technical issues for clients, design support processes, manage support engineers, and oversee incident response procedures.

Own customer support tickets end-to-end for a card-issuing platform: triage, debug production APIs and authorizer behavior, query Snowflake, check Grafana/Loki, use internal tooling (Retool, Metabase), surface recurring issues to Product/Engineering, maintain SLAs and knowledgebase (Notion), and build/update internal tools.