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Handle inbound/outbound customer calls to resolve billing and service issues, retain customers, and upsell Spectrum video, internet, and phone products. Process orders in the billing system, meet call metrics, maintain professionalism, and support improvements to the customer experience.

Drive new business sales by prospecting and closing small business clients within an assigned territory. Perform consultative needs analyses, recommend Spectrum Business solutions (data, phone, video, mobile), maintain CRM records, coordinate order execution with internal teams, and attend trainings. Daily field-based outside selling with frequent driving.

Conduct outbound prospecting and account research to schedule discovery appointments. Qualify leads, request site surveys, design and present telecom solutions (voice, data, video), upsell existing clients, secure renewals, and meet quota through direct and overlay sales while collaborating in a hybrid office environment.

Design, implement, test, and deploy scalable software in a Scrum environment. Develop API gateway and authentication rules, troubleshoot integrations, produce technical designs, support major deployments, conduct code reviews, and mentor junior developers while applying SDLC and security best practices.

Sell Spectrum voice, data and video solutions to mid-market business clients through consultative needs analysis, tailored proposals, cold outreach, territory quota attainment, lead qualification and site surveys, CRM tracking, and cross-team handoffs to support account retention. Office-based role.

Prospect and sell Spectrum Business communication solutions to small businesses within an assigned territory. Conduct consultative needs analyses, guide leads through the sales process, maintain accurate sales records, collaborate for order execution, attend trainings, and deliver proactive customer support.

Drive new business sales to small-business clients within an assigned territory through prospecting, consultative needs analysis, and closing. Manage sales activities and records, collaborate for order execution, attend trainings, and deliver excellent customer experiences via Spectrum Business products (data, phone, video, mobile). Role is field-based with frequent driving.

Handle HR-related inquiries and transactions via call center channels, maintain HR systems and documentation (PeopleCentral, iCIMS, HR Helpdesk), resolve employee issues, support onboarding/offboarding and benefits, and meet service level agreements for timely, accurate customer service.

Acquire new residential customers at multi-dwelling-unit properties via door-to-door sales, lobby events, and property manager referrals. Meet monthly sales targets, upsell services, resolve customer issues, document sales activities, and participate in training.

Maintain and audit enterprise inventory and network data across advanced TV and digital ecosystems. Onboard inventory sources, manage mappings and naming conventions, troubleshoot data issues, collaborate with cross-functional teams, and support process improvements, testing, and documentation to ensure data quality and operational readiness.