Lead the Customer Service team to deliver a white-glove post-purchase experience across DTC and B2B. Build SOPs and phone/email/chat workflows in Gorgias, optimize HubSpot and Shopify integrations, run cohort-based retention and win-back campaigns, manage Okendo and Rivo loyalty/review systems, analyze customer behavior to improve retention, CSAT, and LTV, and partner cross-functionally to drive product and CX improvements.

Lead JAANUU's organic social presence across major platforms by developing strategy, creating and producing content, managing community and influencer relationships, and reporting performance. Collaborate with creative, marketing, product, and leadership teams, shoot and edit lightweight content, run A/B tests, and use analytics to optimize content that grows followers, engagement, and brand affinity.

Lead and execute visual direction for integrated marketing campaigns, product launches, and brand moments. Design digital and physical assets (web, email, social, paid, print, video), create mood boards and presentations, maintain design systems and templates, collaborate cross-functionally, and ensure craft, consistency, and on‑brand outputs from concept through execution.