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Lead and be accountable for auto, property, and other claims operations member service employees. Develop engaged employees through coaching and feedback. Drive process improvements and operational risk management. Monitor work processes, handle escalations, and support employee development.

Identify and assess risks across the enterprise, partner with various teams to support risk and compliance initiatives, lead solutions for stronger controls, perform risk data analysis and trend analysis, anticipate business needs for control environment improvements, lead project teams for risk remediation, counsel senior management on control environment status, build and maintain processes and tools for exception handling, ensure compliance with laws and regulations

Develop and implement Anti-Money Laundering/ Know Your Customer solutions to influence compliant business decisions. Assist with developing effective solutions to complex business challenges and ensuring compliance with relevant regulatory requirements.