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Manages discovery, delivery, performance, and roadmaps for digital technology products focused on customer identity and access management. Uses research, analytics, Agile practices, human-centered design, and stakeholder collaboration to improve authentication and identity experiences across call centers, websites, and mobile apps. Addresses fraud, security, compliance, scalability, and customer pain points while monitoring KPIs and KRIs.

Leads USAA’s enterprise Concentration of Risk framework, using actuarial, catastrophe, climate, statistical, and predictive analytics to identify risk concentrations and guide pricing, underwriting, growth, profitability, and capital decisions. Partners with cross-functional teams and executives, develops risk metrics and mitigation strategies, governs enterprise reporting, manages vendors, and communicates complex recommendations to senior stakeholders.

Lead vision, strategy, roadmap, innovation, pricing, and lifecycle management for USAA deposit products, overdraft services, and related fees. Analyze performance, market trends, profitability, and regulatory requirements to guide product decisions, forecasts, launches, enhancements, and go-to-market strategies. Partner with marketing, finance, legal, compliance, risk, credit, and operations while presenting recommendations to executive leadership and managing product risks.

Owns discovery, delivery, performance, and lifecycle management of digital and technology products focused on customer identity and access management. Develops roadmaps, requirements, business cases, and execution strategies; analyzes KPIs and KRIs; collaborates with technology, UX, security, fraud, and business stakeholders; and improves authentication, identity verification, and recovery experiences across channels.

Serves as a strategic advisor to senior executives, defining talent and workforce strategies, leading organizational transformations, guiding succession and leadership development, and using workforce analytics to improve organizational performance. Builds trusted executive relationships, strengthens HRBP capabilities, champions inclusive high-performance cultures, and delivers integrated HR solutions aligned with business objectives, risk policies, and long-term workforce needs.

Lead analytical strategy to inform marketing and business decisions. Develop frameworks, perform complex quantitative and qualitative analyses, translate insights for senior leaders, support measurement and data enablement, and guide stakeholders on strategic and P&L-related questions.

Coordinates military affairs business initiatives, large-scale events, stakeholder engagement, vendor partnerships, budgets, staffing, training, communications, reporting, process improvements, and risk controls. Develops business requirements, acceptance criteria, documentation, and operational processes while partnering with field representatives, Association partners, enterprise teams, and project sponsors to improve member engagement and organizational effectiveness.

Owns discovery, delivery, performance, and lifecycle management of digital and technology products. Develops roadmaps, business cases, requirements, and execution strategies; uses research, analytics, KPIs, and customer insights to identify opportunities and improve experiences. Collaborates with business, UX, engineering, operations, marketing, compliance, and executive stakeholders. Preferred expertise includes Identity and Access Management across websites, mobile apps, and call centers, plus fraud prevention, scalability, and data analytics.

Leads strategy execution and organizational effectiveness as a chief-of-staff partner to senior leadership. Oversees strategic initiatives, operating rhythms, business and operational planning, executive communications, budgeting, workforce planning, risk management, and cross-functional alignment. Translates strategy into execution, monitors progress and risks, supports research and analysis, and drives governance for complex initiatives across the organization.

The Assistant General Counsel will provide legal counsel, manage litigation, and advise on regulatory and compliance risks while collaborating with internal clients and outside counsel.