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Support and sustain the User Activity Monitor (UAM) software and hosted infrastructure for the DHS Insider Threat Program: perform updates, deployments, maintenance, resolve coverage gaps, add configurations/feeds, maintain configuration baseline documentation, train stakeholders and support a certification program, and present briefings to senior customer management.

Provide on-site network administration for JWICS at Fort Meade: configure and maintain switches, routers, load balancers, and firewalls; perform troubleshooting, updates, and security controls on Cisco/Juniper/Dell assets; manage documentation, change/configuration management, and ticketing; support network architecture upgrades and provide topology recommendations; perform Linux and Windows system administration tasks as needed.

Configure and maintain ServiceNow platform components (catalog items, flows, PAD playbooks, workspaces, ACLs). Build reports/dashboards, perform unit testing and peer reviews, manage user roles/security, and support platform maintenance and stakeholder engagement within a DoD multi-cloud environment.

Maintain and audit configuration items (servers, routers, circuits) in the CMDB, support change management in ServiceNow, produce audit reports, develop CM processes, and create dashboards and documentation to ensure baseline integrity across DISN.

Monitor and triage alerts from endpoints, IDS/IPS, netflow and SIEMs; perform intermediate log and network analysis; document incidents; escalate to senior SOC staff; produce incident reports for customers and headquarters.

Lead hands-on administration of Windows and Linux systems with a security focus: automate tasks, monitor and respond to incidents, enforce RMF/STIG compliance, manage IS lifecycle and documentation, mentor engineers, participate in change control and audits, and provide team leadership and personnel management.

Lead maintenance, administration, and enhancement of cloud-hosted Maximo Application Suite 9 and supporting OpenShift/Oracle/AWS infrastructure. Install, configure, secure (DHS/TSA requirements), troubleshoot, automate operations, gather requirements, document designs, develop integrations and reports (BIRT/Cognos), support users, and participate in DevSecOps lifecycle and high-availability FedRAMP environments.

Responsible for installation oversight, network equipment configuration, testing, and customer coordination for DISA projects, ensuring adherence to standards.

Perform installation oversight, configuration, testing, activation, and monitoring of DISN network equipment and services. Coordinate with customers, solution architects, and vendors to implement changes, manage service orders and TSOs, validate requirements, program circuit activations, and resolve issues. Execute IT&A, reporting, and data entry to meet DISA standards and ensure end-to-end connectivity and performance.

Senior System Administrator providing VDI expertise and leadership on a DISA contract supporting JWICS at Ft Meade. Acts as VDI SME, leads onboarding of enclaves, handles major outage escalations, evaluates vendors, develops policies and SOPs, applies security settings, documents systems, and mentors junior staff.