Leidos is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program. This is an exciting opportunity to support one of the Department of Defense's largest multi-cloud environments, helping modernize enterprise cloud services while improving mission resiliency, security, and cost effectiveness for the U.S. Air Force.
Location:
This position will be hybrid remote. Candidates will be required to work onsite as needed. Preferred candidates will be located near Hanscom AFB (Boston, MA).
Primary Responsibilities:
- Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
- Core Configuration: Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
- CSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks.
- Workspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps.
- Access & Security: Manage user roles, group memberships, and configure Access Control Lists (ACLs) to secure data.
- Platform Maintenance: Update and refine existing forms, views, fields, and notification templates based on daily business requests.
- Reporting & Dashboards: Create and distribute standard reports, interactive dashboards, and automated scheduled tracking.
- Testing & Quality: Perform thorough unit testing in lower environments and participate in peer code reviews before production deployment.
Minimum Qualifications:
- Bachelor’s and four 4+ years or more of experience; Master’s and 2+ years or more of experience. Additional experience may be accepted in lieu of degree.
- Secret clearance required to maintain employment
- US citizenship required
- Certifications: CompTIA Security+ or equivalent (IAT-2)
- Excellent facilitation, communication, and stakeholder engagement skills
- Ability to work in a fast-paced, mission-driven environment
- Strong documentation, communication, and cross-functional collaboration skills
- Familiarity with DevSecOps principles and practices.
- Familiarity with Agile methodologies such as Scrum and/or Kanban.
- Excellent customer service skills, with experience working in a customer-facing position
- Experience with ServiceNow implementations
- ServiceNow certification(s): CSA
Preferred Qualifications:
- Experience with USAF Cloud One or Platform 1
- ServiceNow certification(s): CAD, CIS-ITSM, and CIS-CSM
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:August 4, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Active Secret clearance
- U.S. citizenship
- Bachelor's degree and 4+ years experience OR Master's degree and 2+ years experience (additional experience may substitute)
- CompTIA Security+ or equivalent (IAT-2)
- ServiceNow Certified System Administrator (CSA)
- Experience with ServiceNow implementations and platform configuration
- Ability to build/maintain Service Catalog items, record producers, order guides, and Flow Designer flows
- Ability to write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies
- Experience designing/configuring PAD workflows and customer-facing playbooks
- Experience customizing and supporting Configurable Workspaces
- Strong facilitation, communication, stakeholder engagement, and customer service skills
- Familiarity with DevSecOps principles and Agile methodologies (Scrum/Kanban)
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
