Top Tech Jobs & Startup Jobs

Manage a book of ~120-150 Growth customers to retain revenue, drive full-platform adoption, and identify expansion opportunities. Build executive relationships, understand customers financial workflows, run discovery and proposals, negotiate pricing, coordinate cross-functionally, deliver QBRs, maintain CRM and forecasting, and advocate customer needs to influence product and improve experience.

Lead strategy and execution of AI-powered customer experience, owning customer-facing AI systems and internal AI productivity tools. Build, ship, and iterate AI solutions across chat, voice, and email; partner with Product and Engineering to measure and improve AI performance and drive CX outcomes.

Lead strategy and execution of AI-powered customer experience, owning AI customer service platforms and internal AI tools. Manage a CX Strategy team, define AI performance metrics, partner with Product and Engineering, deploy agent-assist and QA automation, and measure adoption and impact to improve customer outcomes and team productivity.

Lead strategy and execution of AI-powered customer experience: own CX AI roadmap, optimize instruction sets and channel performance (chat/voice/email), build internal AI tools (agent-assist, real-time guidance, QA automation), measure adoption and impact, and partner with Product, Engineering, and Data to ship and iterate systems that improve customer outcomes and CX team productivity.

Lead Growth Product strategy and execution to improve GTM metrics, drive customer acquisition and onboarding, and build scalable systems (account scoring, outbound automation, TAM data). Manage and develop a team of Product Managers and align cross-functional stakeholders to deliver measurable business outcomes.

The Compliance Manager, Marketing at Brex will oversee the compliance of marketing materials across various channels, ensuring they meet regulatory standards while collaborating with cross-functional teams to enhance processes and support audits.

Lead the Brex Assistant product end-to-end: set strategy and roadmap, define agent capabilities that take actions, design prompts and evals, prototype and iterate using user feedback and traces, and partner with engineering, design, and research to deliver a trustworthy AI agent for finance workflows.

Lead and develop Account Managers to retain and expand revenue across the commercial segment. Own net revenue retention, forecast accuracy, and segment strategy. Coach teams on value-based selling, complex financial workflows and ERP/integration conversations. Build operating cadence for pipeline reviews, QBRs, CRM hygiene, and forecasting. Partner cross-functionally to balance customer needs with revenue and serve as escalation for complex commercial situations while surfacing customer insights to influence product.

Own end-to-end customer integrations with Brex, implementing ERP/accounting systems (NetSuite, QuickBooks, Sage Intacct, Xero). Advise on ERP architecture and finance processes, lead project meetings, create enablement materials, translate customer requirements into product configurations, and collaborate with Product and Engineering to drive successful go-lives.

Lead the Brex Assistant product end-to-end: set strategy and roadmap, define agent capabilities, design prompts and evals, prototype and iterate on LLM/agent behavior, analyze failures and usage, and partner with engineering, design, and research to deliver a trustworthy, action-taking conversational AI in a financial context.