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Reviews Financial Crimes Investigation cases for compliance with BSA/AML, OFAC, regulatory, and internal requirements. Provides quality feedback, identifies complex schemes and emerging risks, maintains case documentation, prepares regulatory reports, and supports management with trend analysis, associate performance oversight, training, and skill development.

Analyzes fraud threats and transaction data to identify trends, quantify losses, evaluate fraud rules, and recommend control enhancements. Develops monitoring, reports, dashboards, databases, data pipelines, and data-quality processes. Provides insights to management, supports automation and governance, performs audits, and identifies fraud savings opportunities. Collaborates with senior analysts, managers, and data governance teams while helping address data-related business questions and continuously improve fraud detection capabilities.

Conduct inbound and outbound calls with customers regarding early-stage delinquent accounts. Resolve delinquency issues, establish repayment plans, collect past-due payments, complete accurate documentation, and follow applicable policies, regulations, risk-management programs, and cybersecurity practices. The role may also contact outside parties for documentation, identify process improvements, and support disciplined change management.

Leads software quality assurance activities across projects, including test strategy, planning, execution, automation coordination, defect management, quality metrics, reporting, vendor management, and compliance. Provides testing guidance, mentors junior QA staff, supports onboarding, manages resources, and drives QA process improvements and software testing standards.

Owns compliance processes and risk management for Community Lending, including CRA and Fair Lending reporting, regulatory monitoring, compliance testing, database administration, training, and issue resolution. Coordinates with banking, risk, analytics, compliance, and technology partners; develops reporting frameworks and delivers business intelligence to leadership. The role requires regulatory expertise, analytical ability, executive communication, and oversight of compliance-related policies and procedures.

Supports a Private Wealth Management team serving affluent clients by processing deposits, payments, transfers, and other routine transactions. Responds to client inquiries, prepares overdraft documentation, monitors first-line risk activities, schedules appointments, conducts follow-up calls, and maintains client marketing materials. The role requires strong organization, communication, customer service, analytical, record-keeping, and CRM skills, along with NMLS registration.

Owns Salesforce Financial Services Cloud capabilities, including CRM, referrals, opportunities, banker workflows, case management, automation, servicing, and omnichannel engagement. Partners with stakeholders and technology teams to define business needs, manage prioritized Agile backlogs, elaborate user stories, validate features, accept delivered work, and track adoption, benefits, risks, and operational outcomes. Uses user feedback, analytics, and adoption metrics to prioritize enhancements and improve banker productivity and customer experience.

Analyzes business processes and translates requirements into Salesforce solutions for consumer banking. Responsibilities include application support, systems analysis, software specifications, testing, troubleshooting, data validation, reporting, dashboard development, process automation, and platform optimization. The role partners with business and IT teams, monitors Salesforce performance and adoption, supports data quality, and may participate in after-hours support rotations.

Manages commercial banking relationships with clients generating approximately $20M–$100M in revenue. Develops retention, expansion, and acquisition strategies; provides tailored financial solutions; identifies client needs; coordinates internal business partners; leads prospect and client calls; manages transactions through closing; and applies credit, pricing, compliance, and documentation expertise. Builds client value and serves as a strategic commercial banking partner.

Analyzes and responds to cyber threats, investigates security alerts, supports threat hunting and incident response, documents risks and remediation, and participates in security assessments. The role collaborates across cybersecurity teams, evaluates security tools and software, maintains detailed incident records, supports compliance and process improvements, and mentors junior analysts. It requires rotational on-call availability and primarily onsite work in Alabama, Georgia, or Tennessee.