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Provides advanced business analytics and reporting support across multiple projects, developing dashboards, reports, and process improvements. Analyzes complex data to identify trends, support business decisions, and communicate recommendations to management. Coordinates project, system, regulatory, audit, and compliance activities while partnering with stakeholders, vendors, and technology teams to improve departmental operations.

Provides complex administrative and secretarial support to senior bank management. Responsibilities include serving as a liaison, preparing correspondence and presentations, scheduling appointments, coordinating travel, maintaining expense records, handling disbursements and billings, supporting projects, and ensuring compliance with internal controls and regulatory standards.

Manages end-to-end commercial loan closings from approval through funding. Reviews and validates loan documentation, collateral, covenants, legal requirements, credit terms, data, and regulatory controls. Coordinates with relationship managers, underwriters, credit, legal teams, borrowers, attorneys, and external counsel. Identifies and escalates risks, resolves documentation issues, manages multiple transactions and last-minute changes, and ensures accurate, compliant, timely closing execution.

Manages a complex commercial banking portfolio involving large-dollar loans and deposits. Evaluates credit information, recommends relationships, maintains loan quality and credit files, and ensures compliance with terms. Develops new business through structured calling, cross-selling, and market analysis while retaining existing clients. Represents the bank in community activities and may mentor junior relationship managers.

Processes commercial and standby letters of credit, including amendments, fraud detection, risk controls, regulatory compliance, and audit requirements. Supports customer service, cross-training, project teams, and escalation of risk issues while following ICC guidelines and bank policies.

Receives and compiles borrower loss mitigation documentation, evaluates files for completeness, identifies income evidence, requests missing materials, and coordinates follow-up with the Single Point of Contact. Ensures investor waterfall requirements, company controls, regulatory standards, and audit expectations are met throughout the loss mitigation process.

Reviews and compiles customer loss mitigation documentation, verifies income evidence, identifies missing requirements, and requests additional documents. Ensures files meet investor waterfall requirements and supports compliance, operational risk controls, audits, and internal control standards while coordinating with Single Points of Contact.

Manages a complex commercial banking portfolio involving large loan and deposit relationships. Evaluates credit information, recommends relationship strategies, maintains portfolio quality and credit files, services existing clients, and develops new business through structured calling and cross-selling. Monitors market trends, represents the bank in community activities, collaborates with internal teams, and may mentor junior relationship managers.

Manages complex Global Capital Markets client relationships, account administration, transaction execution, risk controls, regulatory compliance, fee billing, reporting, and client service. Partners with legal, risk, compliance, sales, attorneys, advisors, and service providers to structure and close transactions, develop business, and improve products and controls. Leads projects, supervises and mentors staff, supports staffing and performance management, and ensures adherence to internal and external regulatory standards.

Leads enterprise quality engineering, test automation, continuous testing, and test data management strategy. Architects testing platforms, frameworks, standards, governance, and CI/CD integrations; develops code and reusable automation solutions; oversees Delphix-based data services, masking, synthetic data, and provisioning. Provides technical leadership, coaches engineers, evaluates emerging technologies, supports compliance and security requirements, and partners with architecture, engineering, risk, and business stakeholders on transformation initiatives.