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Investigate and resolve escalated US Deposits customer complaints, manage assigned complaint portfolio to meet SLAs, coordinate with cross-functional teams, document findings, and provide inbound/outbound customer communications while ensuring compliance and quality standards.

Perform internal audits of controls, processes, and compliance across banking, markets, wealth management, and platform teams. Assess control effectiveness, advise management on remediation, interact with senior stakeholders globally, manage multiple audit projects, and ensure reliable financial reporting and regulatory compliance.

Lead design and maturation of technology control frameworks across Engineering; advise engineering leaders on control design, measurement, and regulatory responsiveness; ensure continuous assessment readiness, mapping controls to risk taxonomy, implement KRIs and monitoring, and translate complex control requirements for senior stakeholders.

Lead and deliver cross-functional, AI-driven transformation projects: plan and execute project plans, elicit requirements, develop target-state operating models, manage risks and issues, track progress and reporting, organize steering groups, maintain documentation, and drive stakeholder engagement to realize business impact.