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Lead strategic, high-touch customer success for enterprise SaaS accounts: build success plans, drive adoption, retention and expansion, run executive reviews, coordinate cross-functional teams, and translate technical solutions into business outcomes.

Serve as primary advisor for a portfolio of strategic enterprise accounts: drive adoption, retention and value realization through cross-functional orchestration, success plans, Quarterly Business Reviews, executive presentations, customer health monitoring, and proactive issue resolution.

Lead a portfolio of enterprise strategic accounts as primary customer contact. Drive adoption, retention, and advocacy through cross-functional coordination, executive reviews, success plans, health metric monitoring, and stakeholder management to deliver business value.

Drive pipeline growth through inbound and outbound prospecting, qualify leads, collaborate with Account Executives, manage CRM data, use intent and account intelligence for personalized outreach, nurture prospects with content, and iterate on outreach performance to convert leads into sales opportunities.

Lead global SEO and Generative Engine Optimization strategy to increase organic visibility and AI search discoverability. Plan and execute technical SEO, content optimization, keyword and entity research, site architecture and crawlability improvements, and measurement frameworks across enterprise platforms. Partner with cross-functional teams, mentor others, and build executive reporting to drive web engagement, AI search readiness, and business pipeline growth.

The Customer Success Manager, Director at Genesys leads enterprise customer relationships, drives business outcomes, and champions customer success initiatives while collaborating cross-functionally to achieve key growth and retention objectives.

Hunter-focused enterprise sales role responsible for building pipeline and closing net-new logos in greenfield territory. Own the full sales cycle, develop account and territory plans, engage C-suite and mid-level champions, manage partner relationships, and collaborate with Sales Engineering, Professional Services, and Marketing. Use Salesforce for forecasting and maintain an outbound prospecting motion to exceed quota.

Lead and scale the Finance Process Excellence function to design, govern, and automate finance processes and controls. Partner cross-functionally on system implementations, remediate control deficiencies, maintain documentation and governance, present control health to executives and auditors, and deliver training to improve audit readiness and operational efficiency.

This role coordinates compliance for contingent labor and broader HR Compliance, ensuring alignment with labor laws and providing guidance on policies and practices.

Lead global partner strategy and programs to drive partner-sourced revenue and scale. Design partner tiering, incentives, KPIs, and compliance; run a virtual partner support center; own partner portal and partner tech stack; align stakeholders across Sales, Marketing, Finance and Ops; use analytics and governance to measure performance; and build and develop a high-performing, globally distributed partner organization.