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Architect production-ready AI systems for enterprise customer experience use cases, including LLMs, RAG, agentic workflows, integrations, observability, governance, and real-time personalization. Lead presales discovery, demonstrations, prototypes, pilots, and technical solution design with sales, customers, Professional Services, Product, and Engineering. Influence executive stakeholders, develop reusable enablement assets, and translate customer insights into product and go-to-market direction.

Lead design, build, and scaling of Agentic AI and industry-specific solution accelerators on Genesys Cloud. Develop reusable multi-agent workflows, RAG-based knowledge orchestration, integrations with enterprise systems, prototypes, and production-grade AI applications. Provide technical leadership, mentor engineers, collaborate with product and industry SMEs, and deliver repeatable solution blueprints to accelerate deployment and time-to-value.

Lead and develop a regional BDR team to generate and accelerate enterprise pipeline across the West region. Own pipeline strategy, coaching, enablement, forecasting, and conversion improvements. Partner with Sales and Marketing on account-based and regional GTM, implement data-driven prospecting using CRM and sales engagement tools, and build repeatable playbooks and talent pipelines into sales and technical roles.

Coordinates operational programs, organizational initiatives, workstreams, meetings, documentation, and deliverables across the Solution Consulting organization. Maintains KPI reporting, dashboards, scorecards, operational data, leadership presentations, and business review materials. Partners with cross-functional stakeholders to ensure accurate reporting, consistent processes, timely execution, and effective support of organizational priorities.

Lead and grow a sales team focused on State & Local Government, develop territory and go-to-market strategy, drive pipeline, coach account executives through complex SaaS/Cloud sales cycles, and achieve revenue targets while supporting recruiting, forecasting, and stakeholder engagement.

Lead global strategy and execution for flagship events and executive engagement programs to drive pipeline, revenue, and account growth. Build scalable playbooks, AI-driven personalization, analytics and attribution frameworks, and cross-functional alignment with Sales, Customer Success, Product Marketing, and Executive Leadership. Manage global teams, budgets, vendors, and partnerships to elevate thought leadership, customer advocacy, and enterprise adoption.

Lead Americas order management and billing operations to ensure accurate, SOX-compliant Quote-to-Cash execution. Manage a distributed team, monitor KPIs, resolve complex order and billing issues, drive automation and process improvements, partner cross-functionally, and support month/quarter/year-end close activities.

Own end-to-end success for a portfolio of strategic enterprise accounts: build success plans, drive adoption, coordinate cross-functional resources, lead executive business reviews, monitor customer health, identify risks and expansion opportunities, and cultivate advocacy to maximize retention and value.

Hunter-focused enterprise sales role responsible for building pipeline and closing net-new logos in greenfield territory. Own the full sales cycle, develop account and territory plans, engage C-suite and mid-level champions, manage partner relationships, and collaborate with Sales Engineering, Professional Services, and Marketing. Use Salesforce for forecasting and maintain an outbound prospecting motion to exceed quota.

Lead and deliver enterprise AI-powered customer experience solutions: architect, implement, support and operate Genesys Cloud AI/experience orchestration for large customers, driving AI production adoption and operational excellence across engagements.