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The Senior Business Operations Manager will analyze data to provide insights, support strategic initiatives, and partner with leadership across Genesys Cloud's operations.

The Principal Agentic AI Solutions Architect will design and implement AI solutions for customers, lead workshops, and ensure compliance with security and privacy regulations while driving AI adoption.

The Senior Revenue Accountant will support SaaS revenue recognition, ensuring compliance with ASC 606, validating data accuracy, preparing journal entries, and assisting in audits.

The Senior Solutions Consultant will partner with Sales and design AI-powered customer experience strategies, oversee technical selling motions, and support customer engagement through demos and workshops while utilizing expertise in cloud architecture and AI workflows.

This role involves leading the design and implementation of the ServiceNow platform, aligning solutions with business goals, and guiding technical teams. Responsibilities include managing integrations, ensuring platform governance, mentoring staff, and advocating for best practices.

Lead product strategy for Genesys Cloud Media Solutions, focusing on telephony and AI-driven voice platforms. Oversee cross-functional teams to enhance real-time communication capabilities, ensuring alignment with business goals and customer needs.

The Senior Services Engagement Director is responsible for driving Professional Services revenue growth by selling complex services and building relationships within assigned accounts, focusing on customer success and AI-driven capabilities.

The Vice President of Analyst Relations and Competitive Intelligence leads global strategies to enhance market perception and strengthen competitive advantage, working closely with product, marketing, sales, and customer success teams.

The Senior Account Executive will drive new business opportunities, maintain customer relationships, and utilize data-driven insights to optimize sales strategies, collaborating with teams and leveraging tools for prospecting and account management.

The Senior Account Executive will engage with C-suite clients, manage strategic accounts, and drive Cloud sales while increasing customer loyalty and facilitating transitions from pre-commit to implementation.