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Lead strategic and consultative management of existing financial institution acquiring clients. Develop account strategies, generate revenue and retention, identify merchant prospects, coordinate cross-functional sales initiatives, close new opportunities, and resolve client issues. The role requires managing complex client environments and traveling up to 50% of the time, including occasional weekends and evenings.

Manage and grow Fiserv relationships with Minority Depository Institution clients. Serve as the primary contact for senior stakeholders, lead contract renewals and renegotiations, identify revenue-growth opportunities, promote Fiserv solutions, and drive retention, profitability, and customer satisfaction. Collaborate with account managers and internal teams to resolve issues and align solutions with client strategies and financial performance. The role requires up to 60% domestic travel.

Lead product vision, strategy, and roadmap for a Services platform combining POS, scheduling, payments, CRM, subscriptions, invoicing, mobile workforce management and AI automation. Own portfolio, partner cross-functionally, drive commercialization, pricing, merchant adoption, and product-led growth while managing a product organization.

Lead Clover-wide AI product vision and roadmap, scaling generative-AI and predictive solutions for merchant commerce. Drive cross-functional delivery, AI governance, MLOps enablement, commercialization, and people leadership to launch and optimize AI-enabled POS and SaaS offerings.

Sell Clover point-of-sale and business management solutions to small and medium-sized businesses. Generate leads through cold calling, referrals, and financial institution partnerships; manage a sales pipeline; consult with merchants to tailor solutions; and travel locally throughout an assigned territory to build relationships and close business.

Lead strategy and roadmap for Clover POS hardware and accessories. Drive product development through EVT/DVT/PVT, manage OEM/ODM partnerships and certifications (EMV/PCI), align cross-functional teams, define go-to-market and commercial cases, measure KPIs tied to merchant adoption, retention, and financial outcomes, and manage a team of product managers.

Owns the end-to-end merchant experience for SMB financial products across Clover device, web, and mobile platforms. Drives product strategy, roadmap development, lifecycle execution, market research, user feedback analysis, performance measurement, and go-to-market commercialization. Partners with Design, Engineering, Product Marketing, Merchant Solutions, Data Science, Sales, Support, and external partners to deliver integrated card payment products, third-party integrations, and revenue-driving enhancements.

Design, develop, implement, test, debug, and maintain software applications supporting Fiserv business initiatives. Collaborate with cross-functional teams to gather requirements and create technical specifications, ensure application performance and reliability, and mentor junior developers on technical practices.

Design, develop, and implement backend services and APIs (primarily in Golang) for a cloud-based banking SaaS platform. Collaborate with cross-functional teams, improve code quality and test coverage, lead peer reviews, and mentor junior developers while meeting deadlines.

Build and maintain automated BI dashboards, self-service reporting models, and scheduled product performance reports. Analyze user behavior, feature adoption, funnels, cohorts, experiments, and product launches to identify insights and improvement opportunities. Validate data quality, define tracking requirements and metrics, support OKRs, investigate performance changes, and train stakeholders to use analytics tools effectively.