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Provides backup technical support for APIs and audience workflows, investigates production and staging issues using logs, metrics, Kafka, databases, and observability tools, troubleshoots advertising platform integrations, validates authentication and synchronization problems, follows runbooks, documents findings, and escalates complex issues to engineering teams.

Own product marketing for PulsePoint’s programmatic and analytics products, including customer research, positioning, messaging, go-to-market strategy, product launches, sales enablement, competitive intelligence, and marketing campaigns. The role manages multiple concurrent releases, translates technical offerings for varied audiences, supports product adoption and retention, and collaborates across product, sales, and marketing with minimal oversight.