Provides technical support for broadband internet, email, connectivity, and related issues through phone, email, chat, text, and social media. Troubleshoots customer problems, coordinates with network and engineering teams during outages, delivers first-call resolution, and identifies service upgrade opportunities. The role requires flexible scheduling, strong communication, patience, and the ability to work under pressure during high call volumes and service disruptions.

The Business Solutions Sales Representative will acquire new business customers and upsell to existing accounts, focusing on meeting sales targets and providing excellent customer service.

Support design, deployment, testing, monitoring and troubleshooting of voice and data network components (LAN/WAN, VoIP, SIP, SBCs). Maintain documentation, participate in implementations and maintenance windows, produce project estimates/drawings, research new technologies, and assist management with budgeting and reports.