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The Services Product Manager oversees the service segment management, including product lifecycle management, revenue growth, and business improvements across regions, ensuring profitability and alignment with market needs.

Leads the architecture, strategy, and implementation of applied and agentic AI capabilities for HPE private and hybrid cloud offerings. Designs production-grade AI architectures, multi-agent systems, LLMOps, AI security, governance, observability, and knowledge layers. Builds reusable AI components, optimizes large-scale AI systems, guides technology selection, and converts proofs of concept into reliable services. Influences customers and internal teams through technical workshops, reference architectures, publications, and presentations while mentoring engineers and architects.

Resolve customer support escalations for enterprise wired and wireless networks, troubleshoot complex issues, build Layer 2/3 network testbeds, reproduce customer problems, analyze logs, identify root causes, file software bug tickets, and collaborate with developers on solutions. The role also requires maintaining high-quality customer communication, providing timely status updates, and serving as a subject matter expert in enterprise networking.

Leads a software switching automation lab team developing and enhancing systems software. Manages staffing, project deliverables, schedules, budgets, resources, outsourced partners, suppliers, process improvements, and technical escalations. Oversees multiple concurrent projects, ensures roadmap alignment, and supports hiring, performance management, coaching, and career development for team members.

Provide pre- and post-sales technical and benchmarking support for HPC/AI customers; collaborate with product engineering, management, and marketing; evaluate emerging technologies; maintain knowledge of HPE and competitor HPC/AI products and optimization techniques; lead application-focused performance studies and author technical reports and recommendations.

The Strategic Program Manager will oversee projects for the Global eCommerce organization, ensuring alignment, operational efficiency, and implementation of AI tools to improve workflow and decision-making.

Drives compute sales growth across strategic service provider accounts in Northern California. Builds and manages pipelines, develops executive customer relationships, leads complex pursuits, positions enterprise infrastructure solutions, and supports proposals, negotiations, renewals, and deal closures. Partners with account managers, channel partners, technical experts, and customer stakeholders to identify opportunities and deliver consultative solutions. Requires enterprise technology sales expertise, quota attainment, complex sales-cycle management, and approximately 30% regional travel.

Supports business planning through data and business analysis, forecasting, financial modeling, performance measurement, market research, and industry trend analysis. Collaborates with cross-functional teams on data collection and supports priority projects. The role requires analytical thinking, data manipulation, statistical analysis, financial modeling, Excel and Access proficiency, communication skills, and basic project management knowledge.

Manages post-sales relationships with strategic HPE customers, guiding onboarding, activation, adoption, and advocacy. Partners with account teams to understand customer objectives, optimize consumption of HPE solutions, and maximize value from as-a-service offerings. Identifies expansion opportunities, supports account growth, improves customer outcomes, and delivers a strong customer experience throughout the customer journey.

Leads strategic execution, transformation, governance, portfolio management, and organizational effectiveness for the global HR organization. Serves as a trusted advisor and operational partner to the Chief People Officer, coordinating HR leadership, executive communications, workforce initiatives, budgets, metrics, and enterprise stakeholder engagement. The role drives alignment, decision-making, accountability, and cross-functional business outcomes across a complex global organization.