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The Digital Contact Solutions Senior Manager at PwC leads the design and implementation of AI-driven solutions to enhance customer engagement. Responsibilities include managing a team, overseeing the AI development lifecycle, and ensuring compliance with company goals and regulatory requirements. This role demands strategic advisory skills, the ability to drive data-driven decision-making, and extensive experience in data analysis and AI solutions.

The Digital Contact Solutions Senior Manager at PwC leads teams in utilizing advanced analytics techniques to drive insights from large datasets, improving business operations. This role involves managing AI consultants and overseeing the development of Contact Center AI and Conversational AI solutions to enhance customer engagement and operational efficiency. Responsibilities include client management, team guidance, and ensuring alignment with regulatory requirements and company goals.

The Digital Contact Solutions Senior Manager at PwC leads a team to design and develop AI solutions for contact centers, focusing on improving customer engagement and operational efficiency. They manage the end-to-end AI development lifecycle while driving strategic goals, engaging with stakeholders, and enhancing team effectiveness through coaching and decision-making.