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Serve as a Senior Associate in Operations Consulting for health services clients, analyzing operational challenges, managing grant administration workstreams, applying data analytics and process improvement, engaging stakeholders, leading change initiatives, conducting market research, and planning project resources to deliver operational excellence and business transformation.

Lead operations-focused consulting engagements for health services clients: drive transformation, process improvement, analytics-informed decision-making, stakeholder management, change management, resource oversight, market research, and team coaching to deliver strategic outcomes.

Lead external audit engagements by supervising and coaching teams, managing client accounts and workstreams, analyzing complex financial and control issues, and delivering high-quality audit reports. Ensure compliance with U.S. GAAP, U.S. GAAS, PCAOB standards, professional ethics, and independence requirements. The role also involves client relationship management, mentoring, performance oversight, and using automation and digitization to improve audit efficiency.

Lead client engagements focused on contact center transformation, analyzing performance metrics, designing customer service strategies, guiding organizational change, mentoring teams, building executive client relationships, and aligning transformation initiatives with business objectives. The role also supports business development, practice growth, clean-sheet process design, technology adoption, and measurable improvements in customer service operations.

Leads payer healthcare data science and operations consulting initiatives, using business analytics to improve payer processes and performance. Manages teams, client relationships, project resources, strategic planning, process optimization, quality standards, and operational transformation. Coaches junior staff, promotes innovative technologies, and identifies opportunities to enhance operational excellence and business outcomes.

Leads complex claims and settlement legal services, providing strategic guidance, compliance support, risk mitigation, and innovative legal solutions. Directs business development, client relationships, policy development, technology adoption, and cross-functional initiatives while mentoring leaders and shaping firm strategy.

Leads the design, implementation, and operation of secure IT platforms, cloud infrastructure, and DevOps processes. Oversees AWS and Azure deployments, CI/CD integration, system performance optimization, security infrastructure, and incident management. Manages client accounts, project delivery, quality, timelines, and team performance while mentoring staff and resolving client or team issues. The role bridges development, operations, and security to deliver reliable, efficient software and infrastructure solutions.

Leads consulting engagements implementing Contract Lifecycle Management technology solutions. Analyzes client needs, configures systems, manages implementation timelines, validates outcomes, delivers training, and drives process optimization. Directs and coaches teams, builds stakeholder relationships, supports digital strategy adoption, and applies AI-enabled approaches to improve contract management processes and operational efficiency.

Lead customer experience and contact center transformation projects, strengthen client relationships, mentor junior staff, improve processes, develop omnichannel strategies, and use diagnostic and performance data to guide strategic decisions. The role requires consulting or contact center operations experience and knowledge of CCaaS, AI, automation, customer service measurement, and digital transformation.

Supports payer modernization and health services consulting engagements by analyzing operational challenges, optimizing processes, applying business analytics, engaging stakeholders, implementing quality standards, and guiding transformation initiatives. Develops operational support frameworks, conducts market research, manages change, and advises clients on improving service delivery and business performance while mentoring junior team members.