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Provide inbound customer support for alarm events, troubleshoot ADT devices and systems, verify alarm activity, dispatch authorities, notify responsible parties, update customer accounts, document procedures, and explain security services. The role requires strong communication, problem-solving, technical aptitude, attention to detail, multitasking, and the ability to obtain licenses in multiple states. Work is initially onsite in Knoxville, with potential hybrid eligibility after training and performance requirements are met.

Serve as the first point of contact for customers experiencing alarm events. Receive and verify alarm calls, provide technical troubleshooting for ADT devices and systems, dispatch authorities when appropriate, notify responsible parties, update customer accounts, and document alarm-handling procedures. The role requires strong customer service, deductive reasoning, technical aptitude, multitasking, and attention to detail. Work is initially onsite in Irving, Texas, with potential hybrid eligibility after training and one month in production.

Provide inbound customer support for alarm events, troubleshoot ADT systems, verify alarm activity, dispatch authorities, notify responsible parties, update customer accounts, and document procedures. The role requires careful attention to detail, technical aptitude, problem-solving, multitasking, and strong customer service. It is primarily onsite, with potential hybrid work after training and performance requirements are met.

The Data Scientist, Marketing Analytics develops predictive models for customer lifetime value, acquisition propensity, churn, attribution, and marketing mix optimization. The role designs campaign experiments, builds data pipelines integrating advertising, web, and sales data, creates customer segments, and communicates insights through executive-level visualizations. It partners with marketing, media, product, data engineering, and analytics teams while supporting privacy-compliant data practices and marketing personalization.

Sell customized security, automation, and life-safety solutions to small businesses. Visit customer locations, assess needs, demonstrate products, recommend tailored systems, generate new leads, close sales, and conduct post-installation follow-ups. The role requires territory travel, relationship building, consultative selling, technology proficiency, and a valid driver’s license. Compensation includes uncapped commission, training pay, performance bonuses, and potential earnings of $95,000 or more based on performance.

Re-engage former ADT customers, assess their security and automation needs, present tailored solutions, close sales, follow up after installation, generate referrals, and develop new leads within an assigned territory. The role requires customer consultation, persuasive presentations, relationship building, technology use, and driving with a personal vehicle. Compensation includes uncapped commissions, with new advisors expected to earn $105,000 and experienced advisors over $150,000.

Provides remote inbound technical support for residential and small-business alarm and home automation customers. Responsibilities include diagnosing issues through guided workflows, explaining troubleshooting steps, resolving problems, de-escalating customer concerns, scheduling onsite technician visits when needed, and promoting virtual or self-service options. The role requires multitasking across systems, accurate documentation, dependable attendance, strong communication, and a private, distraction-free home workspace.

Design, implement, and manage hybrid and multi-cloud network architectures across Azure, AWS, GCP, and OCI. Engineer enterprise LAN/WAN/SD-WAN, Wi‑Fi, dynamic routing (BGP/OSPF), load balancing (F5), and firewalls (Palo Alto). Develop automation (Python/PowerShell/Bash, Ansible/Terraform), perform capacity planning and troubleshooting, document designs, and collaborate with security teams to ensure scalable, high-availability, and secure network solutions.

Monitor real-time call center performance, staffing, queues, service levels, abandonment rates, schedule adherence, and forecast variances. Implement contingency and escalation plans, adjust agent schedules and skills, coordinate load balancing, document performance actions, produce KPI reports, process workforce system changes, support operations and resolve IT issues. The role requires onsite work, rotating weekend coverage, and strong analytical, communication, decision-making, and workforce management skills.

Handles incoming customer calls, identifies needs, recommends solutions, transfers callers to appropriate departments, schedules or reschedules appointments, and processes eligible cancellations. The role includes customer retention, objection handling, confidential account support, and remote work after onsite training. Advancement to Existing Customer Sales Representative may occur within 60–180 days based on readiness.