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The role involves managing post-closing mortgage processes, handling transactions, coordinating legal requests, and ensuring service excellence in processing member requests.

Design, code, and maintain software systems based on stakeholder requirements. Support system design, UI/UX standards, web services and API integrations (including banking core), perform QA and troubleshooting, capture requirements, collaborate with stakeholders, and ensure secure, compliant coding decisions while maintaining relationships with branches and partners.

Lead secondary loan market and funding activities including correspondent and bulk sales, investor relationships, pricing, loan locking/delivery, pipeline management, compliance, and servicing coordination to maximize gain‑on‑sale revenue and ensure timely loan execution.

Prepare and submit regulatory filings (including quarterly NCUA Call Reports), manage tax and regulatory submissions, maintain key systems, perform variance and trend analyses, support budgeting and capital planning, resolve reporting issues, monitor regulatory changes, and support finance leadership on projects and process improvements.

As a Systems Analyst, you'll analyze system operations, manage SQL Server databases, support development and maintenance, and liaise with stakeholders to gather and communicate system requirements.

The Virtual Services Representative engages members via chat, email, and video to provide transactions, support financial needs, and recommend products while managing multiple conversations using CRM and banking software.