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Senior account leader responsible for managing and growing client relationships, ensuring retention and profitability, overseeing client deliverables and projects, analyzing client data to drive program results, supporting sales efforts, and maintaining CRM and contracting processes. Requires cross-functional leadership with clients, brokers, carriers, and internal teams.

Lead a team to manage end-to-end claims data conversion, mapping, validation, and integration into enterprise systems for client onboarding. Oversee multiple concurrent projects, liaise with stakeholders, troubleshoot complex data issues, translate business requirements to technical solutions, and implement process improvements to improve scalability and data quality.

Handle Auto, General & Liability claims: investigate, interview claimants/witnesses, evaluate liability and coverage, set reserves, prepare reports, negotiate and settle claims, and obtain required releases and payments. Must obtain state adjuster license and work under Team Leader supervision.

Lead strategy, sales and marketing for ESIS Specialty Claims; build and manage national specialty sales team; drive new business from programs, MGAs/MGUs, captives and brokers; collaborate with claims and account teams; develop products, pricing, and metrics; represent ESIS externally and ensure achievement of sales targets.

Provide first‑level phone-based support in a contact-center environment using NICE CXOne. Triage, log, prioritize, and resolve tickets in ServiceNow (or portals), leveraging knowledge base resources. Multi-task between calls and email, meet SLAs, escalate appropriately, and coordinate with partners. Quickly learn products and procedures, maintain accurate records, and identify recurring issues for leadership.

Lead and embed within cross-functional business and technology teams to translate priorities into clear problem statements, drive execution of global transformation initiatives, prevent duplication, escalate risks, clear blockers, ensure cross-geography alignment, and deliver measurable business outcomes and adoption through hands-on program leadership, change management, and transparent reporting.

Individual contributor overseeing loss and ALAE reserve reviews across multiple product lines; ensuring accurate, timely analyses; communicating results to actuarial leadership and business; partnering on process improvements and department-wide modernization to streamline technical processes and documentation; and contributing to special reserving projects.

Manage personal property claims from storage facilities (fire, water, theft); investigate losses using evidence and estimating tools, interpret policy coverage, prepare coverage letters, maintain reserves, manage vendors/independent adjusters, and provide high-quality customer service while meeting claim handling standards.

Manage workers' compensation claims from intake to resolution: investigate incidents, review medical records, determine compensability, document case activity, control costs and reserves, communicate with injured workers and stakeholders, ensure legal and regulatory compliance, and collaborate with legal, medical, and risk teams to achieve optimal outcomes.

The VP, Global Head of Digital Experience leads Chubb's digital transformation, overseeing web strategies, AI-driven marketing, and team management across 54 markets to enhance digital presence and performance.