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The Manager, Credit Strategy will drive innovation in Auto Finance Analytics, managing risk, growth strategies, and leveraging data resources for profitability.

Review delinquent consumer loan accounts to evaluate and create workout plans or modifications, communicate with customers via inbound/outbound calls, prepare and audit modification documents and regulatory correspondence, coordinate repossession vendors and assignments, and ensure all actions follow policy and regulatory guidelines.

The role involves designing scalable communication platforms, developing backend services, leading cross-functional teams, and ensuring architecture compliance while driving continuous improvement.

The Associate Director leads the application development team, managing projects and fostering collaboration with internal and external partners to achieve business goals.

The Lead Analyst will utilize data analytics to improve loan origination processes, develop strategies, and present insights to management.

The Specialist manages customer inquiries about optional product cancellations, processes requests, and ensures compliance while maintaining high-quality service levels.

Manage problem tickets and lead Root Cause Analysis for major incidents, perform detailed problem analysis, assign and track corrective actions, implement workarounds, maintain knowledge resources, report trends, mentor teams, and support testing and code releases to reduce recurrence.

Review and validate customer information and loan documentation, resolve missing items with customers and partners, verify identity/employment/income, support loan funding, identify potential fraud, and collaborate with cross-functional teams to ensure accurate, timely loan disbursement and excellent customer service.

Coordinate research and compile information to respond to complex regulatory and advocate inquiries and complaints (state regulators, BBB, AGs, CFPB, attorneys). Gather facts from business units, draft comprehensive responses with Law Department, liaise with Customer Care and regulators, track investigations, and ensure compliance with company policies and regulations.

The Lead Product Designer will design complex user experiences for internal users, partner with teams across the company, and ensure designs meet accessibility standards.