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The Solution Engineer collaborates with clients to develop technical solutions, perform product demonstrations, and improve business performance while acting as a trusted advisor.

The role involves leading technical discovery, designing secure solutions for intelligence customers, architecting systems within classified environments, and presenting to senior leadership while supporting RFI/RFPs and mentoring less experienced staff.

Lead cloud compliance activities and audits, partner with engineering to translate regulatory frameworks (ISO, SOC, HIPAA, PCI, FedRAMP) into controls, automate evidence collection, manage remediation, and drive continuous improvement of the enterprise compliance posture.

Architect and build production AI agent systems using Agentforce, Agent Script, and NGA. Integrate agents with Salesforce Data Cloud and external APIs, design memory and RAG retrieval pipelines, implement observability and scalable deployments, mentor engineers, lead migrations and production releases, and ensure high availability for thousands of users.

Design and develop scalable offline indexing pipelines for Slack's search infrastructure, ensure system reliability, and optimize search performance while collaborating with multiple engineering teams.

Lead strategic workstreams for enterprise Supply Chain and Manufacturing clients, translating vision into process designs, implementation playbooks, and multi-year roadmaps. Support sales and ACV growth through executive relationship building, GTM activities, and value realization. Contribute supply-chain expertise to delivery, adoption, governance, and cross-functional collaboration.

Own and grow a portfolio of state, local, and NGO accounts for professional services. Source and close SOW-based engagements, scope solutions, manage pipeline and forecasting in Salesforce, navigate government procurement vehicles, partner with channel and delivery teams, and present business value to senior government stakeholders.

Lead enterprise audience segmentation strategy and targeting governance. Partner with Data Cloud, Data Science, and Analytics to operationalize predictive insights, improve targeting, and build scalable audience-first infrastructure. Drive contact acquisition and enrichment, prioritize high-value opportunities, and establish governance and processes to scale global audience operations and reduce fragmentation.

Lead strategy, roadmap, and delivery for SalesforceEnterprise API portfolio (REST, SOAP, Bulk, SOQL). Own product direction for data movement and query at scale, API security/trust, versioning and deprecations, and customer evangelism. Drive cross-cloud alignment, voice-of-customer, go-to-market assets, and long-term AI-agent–centric API strategy while managing a large, distributed cross-functional engineering team.

Lead and develop a team of 8–10 account executives selling the Salesforce Customer Success Platform. Recruit, hire, coach, and train the team; drive revenue, forecasting, and sales activity; lead demand generation and campaigns; engage C-level customers; manage escalations and cross-functional relationships to achieve quotas and business growth.