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Serve as first point of contact for customers via phone, email, and chat. Troubleshoot technical issues, log and categorize tickets, escalate complex problems, document resolutions, maintain knowledge bases, meet performance metrics, and advocate for customer experience improvements.

Lead design and delivery of customer-facing data product applications, building full-stack experiences (frontend, backend, APIs) using TypeScript, React, Node.js, and Python. Partner with Product and data teams to convert analytics and prototypes into production-grade workflows, establish software engineering best practices, mentor engineers, and prioritize customer value through testing, observability, and operational ownership.

The Enterprise Account Executive will develop sales strategies, qualify prospects, and present the Built platform to decision-makers in commercial real estate, focusing on transformation in construction operations.

As an Enterprise Account Executive, you will develop sales strategies, engage with executives, qualify prospects, and coordinate with internal teams to drive software agreements in the real estate sector.

The Enterprise Account Executive will develop and execute sales strategies targeting commercial real estate stakeholders, coordinate with internal teams, and deliver presentations to C-suite executives, aiming to transform construction businesses with Built's software solutions.

Serve as primary HR contact across the company, manage employee relations independently, coach managers, run people programs, support workforce planning, and design AI-assisted HR workflows.

Build and own internal tools and automations for the implementation team using AI/LLM frameworks. Ship full‑stack solutions quickly, iterate from real operational pain points, measure adoption and impact, and partner with product and senior engineers to align with company architecture.

Support monthly financial reporting, variance analysis, budgeting, forecasting, and KPI tracking. Pull and organize data from NetSuite, Planful, and Salesforce, maintain financial models and schedules, assist close/consolidation tasks, perform basic business analyses, and use AI tools to streamline reporting and automation.

Own post-implementation success for Built's largest, most complex clients: drive retention, adoption, and expansion through strategic account plans, multi-threaded relationships, health monitoring, QBRs, mentoring junior CSMs, and partnering with Product/Implementation to shape the roadmap. Leverage AI to accelerate analysis and identify growth opportunities while advising senior stakeholders in construction lending and commercial real estate finance.

Lead and scale Built's enterprise Revenue Operations: define multi-year strategy, build and manage analytics/CRM/process/systems teams, own revenue technology (Salesforce), drive forecasting, compensation, territory/quota design, and implement AI/automation to improve revenue predictability from lead through renewal and expansion.