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Support and optimize customer service operations by coordinating with BPO partners, tracking and reporting key metrics, analyzing trends, assisting escalations, maintaining process documentation, and recommending process improvements and automation to enhance the customer experience.

The Senior Manager, Ecommerce will lead operations for online stores, optimize shopper journeys, mentor a team, utilize analytics for strategy, and drive growth in NA and APAC markets.

The Executive Assistant & Workplace Experience Coordinator supports executives, manages office operations, and coordinates workplace experiences, ensuring a smooth and welcoming environment.

The Senior Strategist will oversee B2B customer journey improvements, analyze operational workflows, enhance digital experience, and drive analytics to boost conversion, retention, and customer satisfaction.