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Manage a portfolio of client accounts by driving software adoption, value realization, satisfaction, retention, and expansion. Advise clients on optimizing Bazaarvoice solutions, monitor account health, mitigate risks and roadblocks, coordinate with Sales, Implementation, and Technical teams, and identify upsell opportunities. Use Salesforce, Gainsight, Gong, and troubleshooting tools to prioritize client engagement and deliver successful outcomes.

Manage a portfolio of enterprise accounts (5-10), drive renewals and growth, serve as primary client contact, deliver business reviews and strategy sessions, translate performance data into compelling narratives, identify upsell opportunities, host relationship-building events, and generate referrals through strong client relationships.

Review and code large volumes of English and German user-generated content (text, images, video) against client guidelines. Complete paid training, meet performance metrics, participate in coaching, perform QA on teammates' work, and maintain a semi-flexible 16–29 hour weekly schedule including weekend hours. Work remotely from an approved US state.

Review and code large volumes of user-generated content (text, images, video) in English and French to client-specific guidelines. Complete paid training, meet performance metrics, attend coaching, perform QA checks, and work a semi-flexible 16–29 hour weekly schedule including weekend hours. Work-from-home role requiring reliable equipment and ability to handle potentially disturbing content.

Review, evaluate, and code large volumes of user-generated content (text, images, video) in English and Italian according to client guidelines. Complete paid training, meet performance metrics, attend coaching, perform QA on teammates and machine-moderated content, and maintain a semi-flexible 16–29 hour weekly schedule including weekend coverage.

Moderate-volume remote content moderation of user-generated reviews, Q&A, images and video in English and Dutch. Apply client-specific guidelines to code content, meet quality and productivity metrics, complete paid training, attend coaching, perform QA checks, and work a semi-flexible 16–29 hour weekly schedule including weekend hours.

Review, evaluate, and code large volumes of user-generated content in English and Spanish to client-specific guidelines. Complete paid training, meet performance metrics, perform QA, attend coaching, and work a semi-flexible 16–29 hour weekly schedule including weekend hours.