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As the Manager of Customer Support Engineering, you'll lead multi-tier support teams, manage customer escalations, ensure operational excellence, and maintain high customer satisfaction while driving continuous improvement for Fastly's edge cloud platform.

Support Billing Systems and Order-to-Cash operations, troubleshoot business issues, analyze data, and improve processes across finance operations.

This role involves being the primary technical contact for key Fastly customers, managing relationships, resolving escalations, and mentoring team members. The engineer will utilize technical expertise in cloud architecture, networking, and scripting to improve client operations, support product implementation, and advocate for the customer's needs.

The Senior Customer Solutions Engineer provides technical support and builds relationships with key clients, ensuring successful implementation of Fastly's products and managing escalations. They leverage technical expertise to drive customer initiatives and mentor other engineers.

Lead architecture and technical direction for Platform Engineering initiatives, drive cross‑org programs (CI/CD, observability, runtime, security), define platform standards and paved roads, mentor senior engineers, and represent Platform Engineering to stakeholders to improve developer experience and operational excellence.

Build, deploy, and maintain large-scale data stores and backend services; create monitoring, dashboards, and automation tools (primarily in Go); manage configuration and backups with Terraform and Kubernetes; provide technical leadership, documentation, mentorship, and participate in on-call rotation to ensure reliability and scale.

The Manager of Datacenter Infrastructure will lead a team responsible for server and network capacity, ensuring efficient datacenter operations and deployments across global infrastructure. This role involves strategic planning, team management, and close collaboration with cross-functional teams for continuous improvement and successful execution.

Lead the development of scalable, reliable traffic management services. Collaborate across teams, mentor engineers, and ensure high performance and availability.

The Senior Accountant will manage Fixed Asset and Internal Use Software accounting, perform financial analysis, maintain compliance, and collaborate with cross-functional teams.

The Global People Partner Lead will serve as a strategic advisor to senior leaders, aligning HR strategies with business objectives, leading organizational design, developing workforce plans, and utilizing data analytics to drive success in G&A functions.