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Leads a Customer Experience pod responsible for customer value, retention, renewals, adoption, and expansion. Manages Customer Success and Renewals Managers, owns renewal forecasting and GRR, coaches team performance, oversees complex escalations, and serves as executive sponsor for key accounts. Partners with Sales leadership on customer lifecycle management, GTM planning, net revenue retention, QBRs, AI adoption, and cross-functional issue resolution.

Leads Customer Success and Renewals teams within a cross-functional sales pod, owning renewal forecasts, gross retention, adoption, customer health, and expansion. Coaches managers, oversees performance, manages strategic accounts and escalations, and partners with Sales on lifecycle execution, GTM planning, QBRs, and net revenue retention. The role requires commercial leadership, SaaS customer success expertise, data fluency, and effective cross-functional collaboration.

Leads a Customer Experience pod responsible for customer retention, renewals, adoption, expansion, and gross revenue retention. Manages Customer Success and Renewals Managers, owns renewal forecasting, coaches team performance, oversees account health, handles executive escalations, and partners with Sales on go-to-market planning, customer lifecycle management, QBRs, and net revenue retention.

Manage a portfolio of 70–85 enterprise B2B SaaS customers, owning retention, adoption, expansion, GRR, and NRR. Partner with Sales and Renewals in a GTM pod model, lead executive value conversations, identify and mitigate customer risk, and use automated and AI-supported workflows to scale engagement. Maintain account data, develop customer strategies, and contribute to improved customer success playbooks and processes.

Manage a portfolio of 70–85 Enterprise B2B SaaS customers totaling $3.5M ARR. Own retention, adoption, expansion, GRR, and NRR through strategic reviews, risk management, executive engagement, and value-based conversations. Collaborate with Sales and Renewals in a GTM pod model, use automated and AI-enabled workflows to scale customer engagement, maintain account data, and improve customer success processes.

Leads North America marketing strategy for a B2B SaaS company, driving customer acquisition, expansion, pipeline generation, regional brand growth, events, budget optimization, and data-driven performance. Manages and develops the regional marketing team, aligns with sales, SDR, CX, and global marketing teams, and introduces AI-enabled workflows. Requires strong enterprise software marketing experience, leadership, budget management, data literacy, and willingness to travel.

Lead North America marketing strategy for a B2B SaaS company, driving customer acquisition, expansion, pipeline generation, regional brand growth, events, and marketing performance. Manage and develop the regional marketing team, align closely with sales, SDR, customer experience, and global marketing teams, optimize budgets, establish KPIs, and introduce AI-enabled workflows and tools.

Leads and scales global account-based marketing programs across 1:few and 1:many strategies. Owns 6sense orchestration, account research, segmentation, intent architecture, campaign optimization, and measurement. Partners with sales, regional marketing, RevOps, and analytics teams to generate enterprise pipeline, acquire new logos, and support customer expansion. Develops personalized content and messaging across paid, owned, earned, email, events, and conversational channels.

Lead and scale global multi-tiered ABM programs (1:few and 1:many) to drive new logo acquisition and expansion. Own 6sense-driven account research and orchestration, partner with Sales, SDR, RevOps and regional teams, oversee content and messaging, establish measurement frameworks, and optimize campaigns across paid, owned, and earned channels to accelerate pipeline and revenue.

Lead the evolution of Culture Amp’s brand through integrated marketing campaigns, brand systems, motion, video, and static design. Develop creative concepts, direct visual execution, systemize scalable motion and video workflows, and collaborate with marketing and creative partners. Present ideas to stakeholders, facilitate workshops, guide agency partnerships, incorporate AI-assisted creative workflows, and mentor designers while improving design capabilities and storytelling across global digital and physical channels.