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Lead strategic renewals for complex, high-value enterprise accounts. Develop tailored renewal strategies, manage and forecast the renewal pipeline, negotiate multi-year agreements, engage C-level stakeholders, mitigate retention risks, and identify revenue expansion opportunities. Collaborate with Account Managers and Customer Success Managers to transition upsell opportunities and support enterprise retention and growth.

Lead enterprise renewal strategies for complex, high-value accounts, managing pipelines, forecasting, contract negotiations, and multi-year agreements. Engage C-level stakeholders, mitigate retention risks, ensure CRM accuracy, identify expansion opportunities, and collaborate with Account Managers and Customer Success Managers to drive customer retention and revenue growth.

Lead strategic renewals for complex, high-value enterprise accounts. Responsibilities include developing tailored renewal strategies, managing and forecasting the renewal pipeline in CRM systems, negotiating multi-year contracts, engaging C-level stakeholders, mitigating risks, ensuring CRM accuracy and compliance, and identifying expansion opportunities in collaboration with Account Managers and Customer Success Managers.

Own a strategic portfolio of 40–55 enterprise customers representing $3.5M–$4M ARR. Drive retention, adoption, expansion, GRR, and NRR through executive reviews, adoption planning, risk mitigation, and value-based customer engagement. Collaborate with Sales and Renewals within a GTM pod model, use automated and AI-supported workflows, maintain account data in Vitally, and contribute customer insights and playbooks to improve the broader customer experience function.

Manage a strategic portfolio of 40–55 enterprise customers, owning retention, adoption, expansion, GRR, and NRR. Lead executive strategy reviews, value-based customer conversations, risk mitigation, adoption planning, and renewal-intent validation. Partner with Sales, Renewals, and GTM pod leaders across the customer lifecycle. Use automated and AI-enabled workflows to improve account planning, identify customer signals, maintain account hygiene, and scale customer engagement.

Audits closed-won Salesforce deals for accurate terms, approvals, pricing, products, contracts, and documentation. Supports DealHub CPQ quoting and troubleshooting, resolves Deal Desk tickets, applies commercial policies, and partners with Sales, Finance, Legal, and Revenue Operations. Identifies recurring deal-quality issues and process gaps while contributing to workflow improvements and maintaining reliable quote-to-cash processes.

Audits closed-won Salesforce deals for accurate terms, approvals, pricing, products, contracts, and documentation. Supports DealHub CPQ quoting and troubleshooting, resolves Deal Desk tickets, applies commercial policy, and partners with Sales, Finance, Legal, and Revenue Operations. Identifies recurring deal-quality issues and contributes to quote-to-cash process improvements.

Audits closed-won Salesforce deals for accurate terms, approvals, pricing, products, contracts, and documentation. Supports quote creation and troubleshooting in DealHub CPQ, resolves Deal Desk tickets, applies commercial policy, and partners with Sales, Finance, Legal, and Revenue Operations. Identifies recurring deal-quality issues and process gaps while contributing to workflow improvements.

Audits closed-won Salesforce deals for accurate terms, approvals, pricing, contracts, and documentation. Supports quote creation and troubleshooting in DealHub CPQ, resolves Deal Desk tickets, applies commercial policy, and partners with Sales, Finance, Legal, and Revenue Operations. Identifies recurring deal-quality issues and process gaps while contributing to workflow improvements and escalating system configuration needs.

Lead and scale global multi-tiered ABM programs (1:few and 1:many) to drive new logo acquisition and expansion. Own 6sense-driven account research and orchestration, partner with Sales, SDR, RevOps and regional teams, oversee content and messaging, establish measurement frameworks, and optimize campaigns across paid, owned, and earned channels to accelerate pipeline and revenue.