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The posting identifies a Director of Operations role at TaskUs, a global provider of outsourced digital services and customer experience solutions. The specific job responsibilities and qualifications are listed as TBD, so no additional duties or requirements are available.

Manage end-to-end workplace investigations involving harassment, discrimination, retaliation, misconduct, ethics complaints, and policy violations. Maintain legally defensible documentation, apply employment law knowledge, collaborate with legal counsel, recommend corrective actions, identify systemic risks, and communicate evidence-based findings to leadership. The role also supports broader HR generalist duties and special projects.

Manages the international adaptation and localization of training materials, knowledge bases, assessments, and operational playbooks. Partners with local driving instructors, product teams, U.S. operations, and regional experts to align content with local regulations, road conditions, languages, and cultural requirements. Translates feedback into content updates, facilitates review and approval cycles, and ensures learning tools are accurate, compliant, usable, and ready for market launches.

Designs, delivers, and continuously improves training programs for employees, partners, distributors, and Tier 2/Fleet Response Specialists. Responsibilities include developing curricula, exams, induction programs, technical training, e-learning materials, and training documentation; monitoring trainee progress; ensuring statutory training compliance; researching learning technologies; and facilitating engaging classes. The role requires strong communication, leadership, mentoring, organizational, project management, and conflict-management skills, plus flexibility for weekend and holiday schedules.

The Director of Business Development will drive growth in the AI ecosystem through strategic partnerships, client engagement, market analysis, and collaboration, aiming to expand TaskUs's footprint in AI services.

Lead HR operations and strategy for a US remote site, partnering with business leaders to drive employee relations, performance management, compensation, succession planning, and organizational effectiveness. Implement HR programs, advise on policy and compliance, conduct investigations, track HR metrics, and manage special projects to support a People First culture.

The Learning Experience Designer will lead the design and implementation of learner-centered training programs, analyzing needs and evaluating effectiveness, while collaborating with various departments to enhance training solutions.

Lead planning, execution, and delivery of moderate-to-high complexity projects, aligning Training, Design, and Technical Writing with engineering and client goals. Drive change management, manage cross-functional dependencies, report on project KPIs, act as primary client contact, and ensure operational readiness for global support teams.

Design, develop, and evaluate learner-centered instructor-led and self-paced training across functions. Conduct needs analyses, define objectives, write storyboards/scripts, create assessments, lead train-the-trainer sessions, develop multimedia eLearning assets, manage project milestones, and measure learning effectiveness using learning analytics and evaluation methods.

The Head of Quality, AI Data Operations oversees quality assurance for training data and model evaluation, ensuring high standards and collaborating with teams and customers for AI projects.