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The Software Database Engineer and Administrator will design, develop, and administer databases for analytics, web applications for IVR and call center software, and integrations for cloud-based applications. The role includes writing SQL for enhancements and participating in the development of call center analytics systems.
The Data Scientist will design and deliver Customer Experience solutions by utilizing machine learning techniques and data analysis to solve business problems and automate processes. Responsibilities include extracting insights from customer data, implementing ML algorithms, and conducting data analysis.
The IVR Architect will design and deliver customer experience solutions, lead a small team of developers, and ensure that projects meet business and technical requirements while being delivered on time.
The Voice User Interface Designer will design IVR applications, create call flow diagrams, conduct usability testing, and support speech scientist in grammar design. The role involves collaborating with peers and customers to enhance user-centered designs while tuning applications for performance optimization.
The Senior Speech Scientist will design and deliver customer experience solutions by developing grammar for speech-enabled IVR applications, acting as a subject matter expert in speech recognition, and supporting sales with relevant proposals.
The Senior Software Engineer will design and develop stateful AWS applications, validate software releases for multi-locale IVR applications, and write SQL for application configurations. Responsibilities also include using tools like Jenkins and git for deployment and troubleshooting system behaviors with Unix commands.
The Senior Project Manager will oversee the design and delivery of Customer Experience solutions, managing project schedules, scope, resources, and budgets to meet quality expectations. They will maintain client relationships, ensure projects are profitable, and document requirements effectively.
The Senior IVR Developer will design and deliver CX solutions, develop applications, and ensure on-time project delivery. Responsibilities include hands-on application development, collaborating with team members on requirements, and writing SQL for application configuration changes.
The IVR Developer will design and develop customer experience solutions by collaborating with team members, fulfilling technical requirements, and ensuring timely project delivery. Responsibilities include hands-on application development and working closely with a Project Manager.
The Genesys Engineer will design and deliver customer experience solutions, install and test Genesys software, support large implementations, and maintain daily operations. Candidates should have significant experience with various Genesys products.
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