PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Installation, configuration and testing of Genesys software
- Support large implementations of the Genesys product suite
- Daily operations and maintenance
Requirements
3+ years experiences with:
- Genesys Enterprise Routing solutions
- Genesys T-Server and I-Server integrations
- Genesys SIP Server
- Genesys Voice Portal (GVP)
- Genesys Reporting
Desired
2+ years experience with:
- Genesys eServices
- Genesys Workforce Management
- Genesys Agent Desktops (GAD and iWS)
- Genesys Info Mart and Interactive Insights
- J2EE (Java, Servlets, JSP, EJB, JSF)
- .NET (C#, ASP.NET, ADO.NET)
Salary is DOE and is extremely competitive. We are able to offer relocation assistance to the right candidate.
Skills Required
- 3+ years experience with Genesys Enterprise Routing solutions
- 3+ years experience with Genesys T-Server integrations
- 3+ years experience with Genesys I-Server integrations
- 3+ years experience with Genesys SIP Server
- 3+ years experience with Genesys Voice Portal (GVP)
- 3+ years experience with Genesys Reporting
- 2+ years experience with Genesys eServices
- 2+ years experience with Genesys Workforce Management
- 2+ years experience with Genesys Agent Desktops (GAD and iWS)
- 2+ years experience with Genesys Info Mart and Interactive Insights
- 2+ years experience with J2EE (Java, Servlets, JSP, EJB, JSF)
- 2+ years experience with .NET (C#, ASP.NET, ADO.NET)
What We Do
PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue. We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms, and unlike most business consulting firms, we are fast, flexible, and performance-driven.
