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Leads daily processing workflows by prioritizing volumes, coordinating staffing, monitoring operational risks, and maintaining performance reporting. Provides coaching, onboarding support, escalation resolution, and leadership coverage. The role also supports process improvements, special projects, vendor coordination, office operations, and production work while helping ensure service levels, quality, productivity, and customer satisfaction.

Leads daily processing workflows, prioritizes production volumes, adjusts staffing, monitors operational risks, maintains reporting, supports onboarding, coaches temporary staff, resolves escalations, coordinates vendors, and provides supervisory coverage. The role also contributes to process improvements, special projects, operational initiatives, and service-level performance.

Leads software engineering strategy and end-to-end delivery for a multi-squad platform portfolio. Owns architecture, integrations, migrations, data governance, security, compliance, bids, contracts, and operational stability. Develops technical leaders, ensures succession, evaluates build-versus-buy decisions, and partners with product, architecture, customer, and vendor teams. The role requires modernization leadership, enterprise software expertise, and the ability to increase delivery pace across complex, transaction-heavy systems.

Owns enterprise quality engineering vision and automation strategy across multiple portfolios. Builds shared test frameworks and libraries, writes and reviews automation code, and supports unit, integration, contract, end-to-end, performance, security, asynchronous, and migration testing. Partners with engineering teams without direct authority, resolves cross-portfolio testing dependencies, coaches engineers, represents QA in architecture discussions, and tracks quality metrics.

Supervises citizen services teams through meetings, performance reviews, quality audits, training, and SLA monitoring. Resolves escalated customer issues, coordinates communication across departments, and implements process improvements to increase efficiency, reduce costs, and improve customer satisfaction while maintaining business requirements and company standards.

Senior Quality Assurance Engineer responsible for end-to-end quality across cloud-based and legacy applications. Designs and executes manual, exploratory, integration, regression, API, UI, and automated tests; builds scalable Playwright and Selenium frameworks; validates React, .NET, microservices, APIs, databases, and event-driven systems; integrates automation into Azure DevOps CI/CD pipelines; analyzes defects and mentors testers.

Own the design, performance, reliability, security, and operational integrity of a high-volume PostgreSQL data platform on AWS. Responsibilities include schema architecture, zero-downtime migrations, query optimization, transaction correctness, backup and disaster recovery, observability, data security, legacy data migration, and platform modernization. The role partners with engineering and architecture teams, supports incident response and on-call operations, establishes data-tier standards, and mentors engineers.

Leads corporate FP&A, including annual budgeting, forecasting, long-range planning, executive and Board reporting, financial modeling, scenario analysis, and KPI dashboards. Owns Oracle PBCS planning systems and partners with Accounting, IT, business units, and executives to improve financial visibility, controls, and decision-making. The role is based in Mesa, Arizona, with regular in-office attendance.

Develop and execute territory sales plans, build pipelines, prospect government and public-sector clients, manage complex consultative sales cycles, and close new business. Maintain executive relationships, lead proposals and negotiations, coordinate RFP responses, forecast opportunities, and collaborate cross-functionally through implementation and client transition. Travel as needed for meetings, presentations, conferences, and business development.

Leads enterprise software delivery, platform modernization, engineering governance, and operating model transformation across business units. Owns delivery KPIs, platform consolidation, engineering standards, operational reliability, AI-enabled productivity initiatives, resource planning, and executive stakeholder alignment. Builds and coaches delivery leadership teams while coordinating Product, Infrastructure, DevOps, Security, AI, PMO, QA, and Operations groups.