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Lead complex enterprise merchant onboarding projects from contract through go-live. Coordinate Tech, Launch, Product, Ops, Merchant Success, and CX teams; manage requirements, timelines, milestones, risks, meetings, and action items. Guide merchants through implementation expectations, orchestrate go-live handoff, stabilize post-launch support, and improve onboarding processes and playbooks.

Leads fulfillment-center operations, supervising 3–7 supervisors and 50–200+ associates. Responsibilities include maintaining safety and compliance, coaching teams, implementing quality and continuous-improvement initiatives, balancing labor, reviewing performance data, and achieving productivity and SLA goals across inbound, outbound, inventory, or related functions.

Own Trellis’s sales go-to-market strategy from the ground up as its first senior sales leader. Personally acquire early customers, define ideal customer profiles and buyer personas, develop sales processes and messaging, establish CRM hygiene and forecasting, identify partnerships, and translate customer feedback into product and positioning decisions. The role is a hands-on player-coach position responsible for building a repeatable sales motion and preparing the business for future scale.

Owns ShipMonk’s revenue technology stack, including Salesforce administration, configuration, integrations, data governance, reporting, and analytics. Develops the systems strategy and roadmap, drives process improvements, supports cross-functional revenue teams, and delivers technology solutions aligned with business goals. Provides user training and support while maintaining Salesforce workflows, objects, dashboards, and other configurations. The role requires strong Salesforce expertise, analytical ability, project execution skills, and business understanding across sales and marketing processes.

Senior individual-contributor who owns GTM strategy, messaging, competitive intelligence, and sales enablement. Leads cross-functional launch execution, drives product adoption, produces go-to-market collateral and playbooks, and tracks product marketing metrics tied to pipeline and revenue.

As a Training Coordinator, you will facilitate training programs, coordinate onboarding, improve operational procedures, and support the continuous improvement of various initiatives.

Coordinate and deliver new-hire orientation and site training programs, support PIT certification, manage Asana training tickets, develop and track training effectiveness, and collaborate with Operations and HR to standardize procedures and improve safety, quality, productivity, and retention.

Lead and develop a 25–30 person warehouse team, manage inventory and KPIs, optimize processes and workflows, train staff, report performance and maintain facility safety and sanitation.

Oversee the client experience operations by managing CX Managers, driving key service metrics, and developing innovative support solutions to enhance merchant interactions.

The Operations Manager at ShipMonk leads and develops teams in fulfillment centers, focusing on safety, productivity, and continuous improvement, while mentoring team members and ensuring operational goals are met.