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Lead a Louisville-based support team to meet CX metrics (CSAT, cases resolved, FRT, cost per unit). Coach, hire, and develop agents; run stand-ups and reviews; escalate complex client issues; drive process improvements and cross-functional collaboration to scale support.

The Account Executive will engage with customers, understand their needs, and present ShipMonk's products to accelerate account growth and retention.

As a Training Coordinator, you will facilitate training programs, coordinate onboarding, improve operational procedures, and support the continuous improvement of various initiatives.

Supervise a 25–30 person warehouse team, drive productivity, process and quality through KPIs, manage inventory records, train staff, maintain equipment and sanitation, report issues to management, and continuously improve workflows.

Lead and develop a team of 25–30 associates to manage warehouse productivity, process, and quality. Oversee inventory records, report KPIs and stock issues, train staff, maintain equipment and sanitation, optimize workflows, and communicate with management to improve operations.

Lead and develop a team of 25-30 associates to manage warehouse productivity, process, and quality. Oversee inventory flow using software, report KPIs and stock issues, train staff, maintain equipment and sanitation, optimize workflows, and collaborate with management to improve operations.

This role involves managing merchant launches, analyzing operational metrics, training teams, and providing on-site support while ensuring process excellence in fulfillment operations.

The Senior Manager, Launch & Solutions leads high-impact projects in e-commerce fulfillment, ensuring successful merchant launches, operational excellence, and team development.

Lead a high-performing team to deliver exceptional client support metrics, develop team skills, and improve client experiences in a fast-paced environment.

The VP of IT will lead ShipMonk's IT strategy and operations, enhancing infrastructure and cybersecurity while managing vendor relations and budgets.