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Provide administrative and operational support to Print Operations Customer Service: enter and maintain order/revenue data, support invoicing, manage files and shipping documentation, track ship dates, monitor task lists and inboxes, escalate issues, and coordinate with internal teams to ensure timely, accurate order fulfillment.

Sell AI-driven legal and research products to mid-size law firms. Own full sales cycle from prospecting to close, build C-suite relationships, drive new logo acquisition and upsell, use data-driven territory plans and Salesforce CRM hygiene, leverage tools like Gong and West products to quantify ROI and accelerate expansion.

Perform legal research, analysis, and writing to create and classify headnotes, summaries, and editorial content for Westlaw and print. Ensure editorial quality, meet publishing schedules, verify accuracy, use online research tools, and collaborate with team members to maintain legal content standards.

Lead and manage forward-deployed engineering teams to design, build, and deliver scalable, secure LLM/AI solutions for customers. Provide technical architecture guidance, drive MLOps/LLMOps best practices, oversee delivery of POCs and production systems, hire and develop engineers, and collaborate with Product, Sales, and Customer Success to shape product roadmaps and reusable AI frameworks.

Lead new business development and close strategic partnerships with major and emerging technology companies, focusing on AI licensing. Own full sales cycle, create commercial solutions using Reuters content and data, manage key accounts post-close, and collaborate with cross-functional teams to shape product and partnership strategy while forecasting and accelerating pipeline.

Sell risk and fraud software to small and mid-size corporate accounts in the Boston/NH territory. Prospect new business, execute account plans, manage the full sales cycle from outreach to renewal, maintain Salesforce CRM, engage C-level stakeholders, collaborate cross-functionally, and meet revenue targets while supporting in-person and virtual client meetings.

Lead client projects and program portfolios from planning through close, managing scope, budgets, teams, stakeholders, risks, and performance. Develop program strategy, implement and improve PM frameworks and tools, provide stakeholder reporting, and ensure alignment with business objectives across global time zones. Requires ONESOURCE product experience.

Lead technical vision and delivery of AI-powered search, retrieval, RAG, and knowledge systems. Design retrieval architectures (embeddings, hybrid search, reranking, knowledge graphs), establish evaluation benchmarks, partner with Product and Engineering to productionize solutions, and mentor scientists and engineers while shaping AI strategy and roadmap.

Design, build, and support data pipelines and workflows to clean, integrate, extract, analyze and deliver structured and unstructured data. Implement and customize TRSS client solutions and POCs, provide solution architecture input, automate internal processes (including RPA), and support customer-facing deployments. Collaborate with product, software engineering, data science, and business teams to meet unique client requirements and integrate TRSS content into client applications.

The Renewal Specialist enhances Westlaw revenue and client relationships in law firms through training, consultative selling, and product knowledge, while achieving account goals.