Top Tech Jobs & Startup Jobs

Develop and manage editorial strategy for Gartner’s AI Daily Edge podcast. Create scripts, discussion guides, show notes, promotional content, and internal communications; synthesize AI research and market developments into accessible narratives; coordinate hosts, guests, producers, and cross-functional stakeholders; fact-check content; align programming with business priorities; and measure feedback to improve audience engagement and episode quality.

The Client Success Associate focuses on understanding client priorities, demonstrating Gartner products, and ensuring client engagement and satisfaction, contributing to growth and success.

Own retention and growth for large-enterprise Gartner clients through relationship management, cross-selling, upselling, pipeline development, complex sales execution, forecasting, account planning, and quota achievement. The role engages C-level executives, manages high-value opportunities across diverse environments, and travels as needed.

Manage and grow client relationships, onboard new clients, communicate Gartner value, facilitate client engagements, surface priorities, recommend action plans, collaborate with internal teams, and monitor client engagement metrics to drive satisfaction, retention, and subscription growth.

Manage Gartner’s U.S. indirect tax function, including sales and use tax, property tax, licensing, compliance, audits, controversy, and state and local tax matters. Maintain taxability matrices, review accruals, oversee exemption certificates, support contracts and ERP tax processes, and improve automation and controls. Partner with Finance Systems, IT, Legal, and external tax professionals on audits, acquisitions, restructuring, tax reserves, law changes, and global indirect tax initiatives.

Onboard Gartner clients, introduce services, understand business priorities, and align resources to maximize subscription value. Partner with senior and junior stakeholders across business functions, drive engagement, satisfaction, retention, and growth, and collaborate with internal teams to deliver effective solutions. Use client insights and metrics to improve service delivery while supporting account management and connections to Gartner experts.

The Client Success Manager handles client relationships, onboarding, and maximizes service delivery to drive client retention and ROI.

Supports Gartner Services leaders through territory planning, market opportunity analysis, retention and productivity analysis, scenario modeling, and data-driven recommendations. The role owns complex analytical projects, identifies efficiency and growth opportunities, performs regression and custom analyses, and communicates insights to senior executives. It also designs and optimizes service territories, supports recurring planning processes, and develops analytical best practices across regions.

Sources, qualifies, and matches candidates to open requisitions across assigned business units. Builds strong relationships with hiring managers to understand role profiles, applies innovative recruiting strategies and multiple sourcing channels, and manages candidate information in a recruiting database. The role requires achievement in metrics-driven talent acquisition, strong organization and time management, and a determined, results-focused approach.

Manage client relationships from onboarding through ongoing engagement, helping clients maximize the value of Gartner subscriptions. Responsibilities include communicating Gartner services, facilitating client calls, identifying priorities, recommending action plans, collaborating internally to resolve obstacles, and monitoring client engagement, satisfaction, retention, and growth.